This interview with Matt Green, is an Apple System Administrator at Lubbock-Cooper ISD, outlines his use of a powerful yet rarely-discussed feature of MDM: Managed App Configuration. We sat down with Matt to discuss the apps that are helping in this time of distance learning, and the power that AppConfig brings to admins.
Advice and tips on securing and protecting your organization's devices amid the shift to remote working are plentiful. But where should you start? If you are UK based, see how attaining and leveraging the National Cyber Security Centre's certification in Cyber Essentials equips you to thwart cyberattacks, support your IT teams and end-users' experience, and leverage Apple devices to their fullest potential.
As IT shifts to remote support operations, it is vital to think about how users request and receive the help they need. Mobile Device Management (MDM) and IT service management (ITSM) tools go hand-in-hand.