Going beyond unified endpoint management: A new way to look at device management

Look beyond segmented device management teams and unified endpoint management tools to find a new, easy way to manage your users’ devices: ecosystem management.

August 7 2017 by

Daniel Weber

If you’re in IT, you’re looking to get the most out of your users’ devices and want a management model that makes it easy to do just that. Simple is better than hard, right?

Today, organizations subscribe to one of two device management models:

  1. Separate teams and tools to manage desktop and mobile devices
  2. “One management tool to rule them all” or unified endpoint management (UEM) as it’s commonly referred to in the industry

Segmented device management teams
The notion that a team for mobile devices and a team for computers is the ideal way to go is a hard pill to swallow for many that are attempting this. For starters, your mobile team — usually a Telecom team — has their own tool to manage their devices. While the computer team — usually IT — is in a similar boat.

This segmented approach is in direct contrast with the vision Microsoft, Google and Apple have of an interconnected platform vision. Which leads me to number two…

Unified endpoint management
Ah, the mythical unicorn that is UEM. Seems great in concept — a single tool for all of IT’s woes. But once you peel back the first layer of the onion, you quickly realize that there’s nothing universal about Microsoft, Apple and Google. Workflows to provision, encrypt, deploy, secure, update and support devices are all different.

UEM is further complicated by the fact that these solutions have to keep up with the plethora of operating system updates each platform issues.

I liken UEM to a buffet. Sure, it seems to have a lot of options to satisfy all the hungry patrons. But once you sit down to dig in, you find that the steak is undercooked, the mashed potatoes are cold, and the ice cream you were promised for dessert? Yeah, that’s not available anymore.

Is there a third, better device management option?
Of course! It’s time to start looking at managing devices by ecosystem rather than device type or unified tool. Ecosystem management allows you to optimize all management tasks without compromising their functional benefits or the user experience. This model — when used with Apple devices in particular — is proven to provide:

  • Efficiency gains for IT through streamlined workflows
  • Day-zero support of new features and operating systems
  • Integrations for single pane of glass reporting
  • An interconnected experience for users

Download the Shattering the Single Pane of Glass Management Model infographic to learn more.

Why your IT team should use ecosystem management as your device management plan

In our most recent e-book, we examine how ecosystem management is different to others. We’ll shed light on ways to implement this way of thinking in your environment and explain how you can truly get the most out of your technology purchases.

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