Important: Starting with Jamf Pro 10.10.0, workflows no longer support user information that has not been migrated.
If you have upgraded from Jamf Pro 9.2x or earlier, you must complete the user migration process to activate the Users tab in Jamf Pro. The user migration process creates user inventory from the existing user information in computer and mobile device inventory.
A Migration Assistant is provided in Jamf Pro to help you identify conflicts that must be resolved before migrating users. There are two main types of conflicts that must be resolved before migrating users:
- The same username exists in multiple places in computer and mobile device inventory, and the information associated with the username (e.g., email address and phone number) is inconsistent.
The Migration Assistant allows you to resolve all conflicts of this type using LDAP information and/or the latest information in Jamf Pro.
- User information in the inventory for a computer or mobile device includes an email address but no username.
The Migration Assistant allows you to resolve all conflicts of this type by using the email addresses as usernames.
For both conflict types, you can also leave the assistant and resolve individual conflicts by manually changing user information in computer and mobile device inventory.
To migrate users, you need a Jamf Pro user account with the administrator privilege set and full Jamf Pro access.
Note: If you're unable to access the User Migration pane after upgrading following the procedure below, verify that the Jamf Pro user account has full privileges for "Users" in Jamf Pro. (Privileges associated with new features in Jamf Pro are disabled by default when upgrading.) To ensure the user account has the required privileges after upgrading, go to System Settings > Jamf Pro User Accounts & Groups, and click the Jamf Pro user account that will be used to migrate users. On the Privileges tab, ensure that the user has privileges to create, read, update, and delete "Users" in Jamf Pro Server Objects.
- Log in to Jamf Pro.
- Click the Users tab at the top of the page.
- Click Migrate Users.
Jamf Pro loads user information from computer and mobile device inventory, and then a list of users is displayed.
All conflicts are displayed in red. Users with email addresses but no username are displayed as "No Name".
- Resolve conflicts using the buttons on the page, or by leaving the assistant and manually changing user information in computer and mobile device inventory.
When you resolve conflicts using the buttons on the page, user information in computer and mobile device inventory is automatically modified appropriately.
- After all conflicts have been resolved, click Migrate.
Note: The Migrate button is not displayed until all conflicts have been resolved.Jamf Pro creates user inventory from the existing user information in computer and mobile device inventory.
After user migration is complete, you can begin utilizing the Users tab.