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Enrolling Apple TV Devices Using Apple Configurator

Disclaimer: This article is no longer being updated. For information about enrolling Apple TV devices using Apple Configurator 2, see the Deploying iOS and tvOS devices using Apple Configurator 2 and Jamf Pro technical paper.

Overview

You can enroll Apple TV devices with Jamf Pro using Apple Configurator and an enrollment profile using one of the following methods:

  • Method 1: Use the Apple TV Assistant in Apple Configurator.
    This method involves erasing the Apple TV device and updating the Apple TV software.

  • Method 2: Use the settings on the Prepare tab in Apple Configurator.
    This method allows you to retain any settings that have been configured on the Apple TV.

Versions Affected

Jamf Pro v9.1 or later

Requirements

To enroll an Apple TV device using the instructions in this article, you need:

  • Jamf Pro v9.1 or later
  • An Apple TV device with Apple TV software based on iOS 7 or later, or tvOS 10.2 or later
  • A computer with macOS 10.8.4 or later, iTunes 11.1 or later, and Apple Configurator 1.5 or later

Procedures

Method 1: Use the Apple TV Assistant in Apple Configurator

You can use the Apple TV Assistant in Apple Configurator to import the enrollment profile and associated Trust Profile, and then install the profiles on the Apple TV device.

This method involves erasing the Apple TV device and updating the Apple TV software.

  1. Create an enrollment profile using Jamf Pro, and then download the enrollment profile and its associated Trust Profile. For instructions on creating an enrollment profile, and downloading the enrollment profile and associated Trust Profile, see the Jamf Pro Administrator’s Guide.
  2. Open Apple Configurator.
  3. Ensure that the Apple TV device is plugged in and that the home screen is displayed for the device.
  4. Use a micro-USB cable to connect the Apple TV device to a USB port on the computer. If you have multiple Apple TV devices to enroll, you can connect multiple devices to USB ports on the computer. When you connect an Apple TV device, the Apple TV Assistant appears in Apple Configurator. You can also access the Assistant by choosing Window > Apple TV Assistant from the menu bar in Apple Configurator.
  5. Select “Choose” from the Choose enrollment profile pop-up menu, and select the enrollment profile (.mobileconfig) you previously downloaded from Jamf Pro.
  6. Click Next.
  7. Choose “Erase and install latest version” to erase the Apple TV and install the latest Apple TV software.
  8. Click Next.
  9. Configure the Apple TV settings, and then click Next.
  10. On the pane for installing configuration profiles, do the following: a. Click Import and select the Trust Profile (TrustProfile.mobileconfig) you previously downloaded from Jamf Pro. The Trust Profile is displayed in Apple Configurator with a name that identifies it as the CA certificate profile. b. If you want to use a Wi-Fi profile to connect the Apple TV device to the Internet (if not using Ethernet) while being configured, click New to create the profile in Apple Configurator or click Import to import a previously created configuration profile with Wi-Fi settings. c. Ensure that the checkboxes are selected for the Trust Profile (CA certificate profile) and if applicable, the Wi-Fi profile. d. Click Next.
  11. Click Configure to apply the settings.
  12. Depending on the settings you have configured, you may be prompted to perform a series of steps on the Apple TV device. Follow the instructions in the Apple TV Assistant for all connected Apple TV devices.
  13. When the Apple TV Assistant is finished, click Close, and then disconnect the devices from the computer. Do not disconnect the power cables from the Apple TV device until you can see the home screen on the device.

After Apple Configurator finishes installing the profiles, the Apple TV device is enrolled with Jamf Pro.

Method 2: Use the settings on the Prepare tab in Apple Configurator

You can use the settings on the Prepare tab in Apple Configurator to import the enrollment profile and associated Trust Profile, and then install the profiles on the Apple TV device.

This method allows you to retain any settings that have been configured on the Apple TV device.

  1. Create an enrollment profile using Jamf Pro, and then download the enrollment profile and its associated Trust Profile. For instructions on creating an enrollment profile, and downloading the enrollment profile and associated Trust Profile, see the Jamf Pro Administrator’s Guide.
  2. Open Apple Configurator.
  3. Ensure that the Apple TV device is plugged in and that the home screen is displayed for the device.
  4. Use a micro-USB cable to connect the Apple TV device to a USB port on the computer. If you have multiple Apple TV devices to enroll, you can connect multiple devices to USB ports on the computer. When you connect an Apple TV device, the Apple TV Assistant appears in Apple Configurator.
  5. Close the Apple TV Assistant.
  6. Click Prepare in the toolbar.
  7. Click the Settings tab.
  8. Turn the Supervision switch off.
  9. Click Install Profiles.
  10. Click Next.
  11. Click Import and select the enrollment profile (.mobileconfig) you previously downloaded from Jamf Pro.
  12. Click Import again and select the Trust Profile (TrustProfile.mobileconfig) you previously downloaded from Jamf Pro. The Trust Profile is displayed in Apple Configurator with a name that identifies it as the CA certificate profile.
  13. If you want to use a Wi-Fi profile to connect the Apple TV device to the Internet (if not using Ethernet) while being configured, click New to create the profile in Apple Configurator or click Import to import a previously created configuration profile with Wi-Fi settings.
  14. Ensure that checkboxes are selected for the needed profiles, and then click Next.
  15. When the profile installation is complete, click Close, and then disconnect the Apple TV devices from the computer. Do not disconnect the power cables from the Apple TV device until you can see the home screen for the Apple TV device.

After Apple Configurator finishes installing the profiles, the Apple TV device is enrolled with Jamf Pro.

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SOLVED Posted: by Malcolm

Since updating to JSS 9.32, my Apple TV's aren't enrolling into JSS, Is there a known bug?

What would you suggest to fix the issue? Repeating the above steps?

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SOLVED Posted: by twsteele

Malcolm, did you get this resolved? I found that the only time enrollment has failed was due to plugging the Apple TV right into my Mac trying to enroll right away. It is key to hook the Apple TV up to a television and run through the initial set up of the device before attempting to enroll it.

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SOLVED Posted: by Malcolm

Thanks for the follow up twsteele,

It would see it isn't really Jamf thats at fault here, its a combination of issues.

Your method seems to work for the most part, but I found I had to restore the Apple TV via itself, and not iTunes in some cases.

And some times I believe it isn't enrolling the trust profile, because it joins the wifi too slow and doesn't talk to Jamf. (network cable seems to fix that issue).

It has however made the attempt to push out in bulk very unreliable. I'll get there, but I'm sure I won't want to do this again. :)

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SOLVED Posted: by barryr

Method 1 works flawlessly as long as the Apple TVs were connected to my network via a wired ethernet connection. Once the Apple TV configuration process completed, I unplugged all three cables from the Apple TV. After plugging the power and HDMI cables back into the Apple TV, the Apple TV immediately connected to my wireless network.

I had no luck with either method using Wifi to connect my Apple TV to my network during the configuration process.

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SOLVED Posted: by zagfreak

First time poster. I need to set up Apple TV in dorm room. I spoke to campus IT and they said I first have to register my MAC address with them (I assume I find this in Settings, About?). They say Apple TV will only work over ethernet connection. My question is this- once I register MAC address, and hard wire devise, will I still get the error message "must enroll devises in profile manager". If so, what profile do I select? I see "Wi Fi" as an option on left in configurator, but if the devise will be hard wired, what profile is that? Thanks

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SOLVED Posted: by john.mccarter

Is anyone else having this error take place when using Apple Configurator to enroll their Apple TV's. The error states "Unable to activate. This device is configured by the Apple automated MDM enrollment service."

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SOLVED Posted: by MicahBergren

John.mccarter,

I believe this is because your devices are enrolled in Apple's DEP system. We had a similar problem and were able to fix this by unchecking the devices in the scope.

Try going to Mobile Devices
Then to PreStage Enrollments
Click on your Enrollment Profile and head over to Scope
Once you're in scope \- locate the ipad/ipads that are having issues and un check them.

This will, in a way, un-supervise it.

Hope this helps!

Like
SOLVED Posted: by Jack.Lu

I am not sure If any one here can resolve my problem. I am with Apple TV OS 7.2 and JSS 9.64.

After I use method 1 to enroll a Apple TV, the device name is the Seril Number, and some of the information is blank in JSS eg, ios version, IP address. I try to apply a policy to change the airpaly password, however it doesn't work
It seems that the Apple TV does't comunicatie with JSS servier.
Aon one has idea?

Thanks
Jack

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SOLVED Posted: by mclinde

What's the advantage to enrolling AppleTV in the JSS? Does it count against our device licenses? Does it work on 3rd and 4th Gen? Is there a document I can't seem to find that answers all of my questions?

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SOLVED Posted: by steds

Apple TV does count as an additional iOS device. I'm trying to figure out the advantages too. So far the only advantages I see are that I can tell what version my Apple TVs are running and I can get an easy inventory. If that's all there is I'm ready to remove them from JSS.

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SOLVED Posted: by PAC

@steds Check this Article about the new JSS Update.
There are some cool new features for controlling Apple TV's

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SOLVED Posted: by MikeT

By what I understand on 3rd gen AppleTV's while it does count in the overall total of devices Jamf sales may traditionally not count them towards licensing /$$ if you let sales know as a renewal/purchasing initiative. They are basically treated as simple inventoried devices to sales. Jamf sales however is counting AppleTV 4's due to the manageable features so make sure if you refresh your 3's to 4's roll them in on the next year Jamf contract or let your sales engineer know the additions when they happen.

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SOLVED Posted: by rseeley

Recently had some difficulty getting an AppleTV 4th Gen enrolled with JAMF using Apple Configurator. Here are the steps I did to resolve it:

The 4th Gen does not include a USB port on the device. For Apple Configurator to connect to it, follow the steps in this link
https://help.apple.com/configurator/mac/2.7.1/#/cada1ba9dab1

Make sure:
-The Apple TV must is connected by ethernet
-The Mac using Apple Configurator must be on the same subnet

Plug in the Apple TV, let it get to the first screen (Pairing remote, language selection)
In Apple Configurator, click 'Apple Configurator 2' menu button, click Paired Devices
In Paired Devices wait for the Apple TV to come up. Note: if you do not see the device, run through the basic setup of the Apple TV, then go into Settings -> System and reset the device
Pair the Apple TV

Apple TV device will appear in Configurator. Click on it -> Prepare

Choose Manual Configuration Add to Device Enrollment Program
DO NOT check off Activate and Complete Registration
Supervise Device will automatically be checked

Choose your Server and Organization (assumes this is already setup)
Choose your steps
Choose Network Profile, REMOVE this if you have a profile there. The Apple TV will register with JAMF using the ethernet connection. After it is setup you can add WiFi manually or through configuration profile in JAMF

Click Prepare

Log into business.apple.com portal. Assign the device to your MDM.

Log into JAMF portal, assign to proper prestage enrollments.

Setup the Apple TV.

If the Remote Management doesnt take the first time, run through the basic setup of the Apple TV and do a system Reset

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SOLVED Posted: by hoos_st

Can you update this post for Apple Configurator 2?

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