Skip to main content
Jamf Nation, hosted by Jamf, is the largest Apple IT management community in the world. Dialog with your fellow IT professionals, gain insight about Apple device deployments, share best practices and bounce ideas off each other. Join the conversation.

Customer Experience Metrics

Overview

Jamf collects anonymous Customer Experience Metrics (CEM) as part of the effort to continuously improve the Casper Suite. CEM provides information about how organizations use the Casper Suite. Jamf analyzes this information to update the applications and features that organizations use most often.

To learn more, review the following frequently asked questions and procedures.

Versions Affected

Casper Suite v9.31 or later

FAQ

How does CEM work?
As of the Casper Suite v9.7, CEM data is submitted automatically to Jamf via Jamf Nation every seven days unless you opt out.

How can I opt out?
For detailed information about how to change your CEM submission level, see the "Modifying the Customer Experience Metrics Setting" procedure below.

Can I view the data before it is sent to Jamf?
Yes. For detailed information about how to view CEM data, see the "Viewing Customer Experience Metrics Data" procedure below.

What is the difference between the "Minimal" and "Full" CEM submission level?
You can choose to submit "Minimal" or "Full" CEM about your JSS. As of the Casper Suite v9.7, the CEM level is set to "Minimal" by default during a fresh JSS installation or an upgrade.
"Minimal" data includes general information such as the current version of the Casper Suite in your environment and the number of computers and mobile devices that are managed by the JSS. "Full" data includes general information as well as operating system details and the number of policies, configuration profiles, and VPP codes used in your environment.
For detailed information about how to change your CEM submission level, see the "Modifying the Customer Experience Metrics Setting" procedure below.

How does Jamf protect my privacy if I participate?
The JSS creates a non-identifiable, unique ID used to submit the CEM.

Will I be contacted by Jamf if I participate?
No.

Where is CEM data sent to?
All data is sent to Jamf Nation where it is stored.

When does the CEM submission happen?
The submission happens each time the JSS is started. Subsequent submissions occur every seven days from that day forward. A CEM submission also occurs when the CEM setting is edited.

Procedures

Modifying the Customer Experience Metrics Setting

You can use this setting to change your CEM submission level or disable CEM submission.

A JSS account with full JSS access and either the Administrator privilege set or the "Customer Experience Metrics" privilege is required to modify the CEM setting.

  1. Log in to the JSS with a web browser.
  2. In the top-right corner of the page, click Settings.
  3. Click JSS Information.
  4. Click Customer Experience Metrics.
  5. Click Edit.
  6. Use the Configure CEM Submission pop-up menu to specify the level of data to submit, or choose "Off".
  7. Click Save.

Viewing Customer Experience Metrics Data

A JSS account with full JSS access and either the Administrator privilege set or the "Customer Experience Metrics" privilege is required to view the collected data in the JSS.

  1. Log in to the JSS with a web browser.
  2. In the top-right corner of the page, click Settings.
  3. Click JSS Information.
  4. Click Customer Experience Metrics.
  5. Click View Data to review CEM data from your JSS.
  6. Click Done.
Like Comment
SOLVED Posted: by cdenesha

FYI you are not collecting MobileDeviceExtensionAttributes like you are for Computers and Users.

Like