Skip to main content
Jamf Nation, hosted by Jamf, is a knowledgeable community of Apple-focused admins and Jamf users. Join us in person at the ninth annual Jamf Nation User Conference (JNUC) this November for three days of learning, laughter and IT love.

Removing Find My iPad / iCloud account on iPad / IOS8

Hey everyone,

So I'm sure a lot of you are aware that when someone signs into an iCloud account on an iPad and enables "Find my iPad", you have to either have the password for the account to remove it, get the user to remove it via Apple's web interface, or use an Activation Bypass Code from MDM after resetting the device via iTunes.

Now that my test iPad is on IOS8, I can't reset it via iTunes without having the iCloud password first. Is there a new process for removing iCloud accounts on IOS8 using Casper? If there's a mention of it in the documentation I apologize--haven't had time to read as we have an impending rollout! :)

Thanks for any help,
Cameron

Like Comment
Order by:
SOLVED Posted: by bentoms
Like
SOLVED Posted: by Decker

I failed to mention that we are on Casper 9.32 right now and the device is supervised and was sent through the Device Enrollment Program under IOS version 8.0.2. I can't get to the place where I would normally put the activation lock in because I can't reset the device via iTunes like I could on IOS 7.1.1. The Activation Bypass code is not working when I enter it into the iPad after trying to "Sign Out" if the iCloud account, but I'm not sure I should expect it to.

Like
SOLVED Posted: by freddie.cox

I'm wondering if there is a re-activation that's occurring with the iOS 8 upgrade that would require a "new" activation bypass code to be sent to the JSS and that isn't happening?

I know from the release notes 9.4 \+ they have an open defect logged regarding this:
[D-007568] The Activation Lock bypass code is not collected by the JSS v9.4

http://resources.jamfsoftware.com/documents/products/documentation/Casper-Suite-9.52-Release-Notes.pdf?mtime=1412090900

But I have been hanging back on 9.32 as well hoping that this wouldn't affect me.

I know that I have used the Activation Lock bypass code on iOS 8 with 9.32 in my testing with the pre-release software and that I had better luck using iTunes to input the Activation Lock bypass code. Have you tried this method?

http://www.k12techsystems.com/2014/09/activation-lock-bypass-code-in-the-casper-suite/

EDIT: Just read that you haven't been able to actually reset it, You may have to put it into DFU mode to restore.

Like
SOLVED Posted: by cpdecker

Maybe I'm crazy, but holding Home and the Power Button at boot just boots it straight into normal operation.

Like
SOLVED Posted: by freddie.cox

Make sure it is plugged into your computer, then hold down the power button \+ Home Button until it restarts. Then, as soon as it restarts, release the power button holding only the home button until you see "Connect to iTunes."

This is the process I usually use (if I'm remembering it correctly) :-)

Like
SOLVED Posted: by cpdecker

Sorry, it's been a rough day for some reason. Your advice just got me through to rebooting the device via iTunes. Thanks! I will update soon with progress. I'm guessing I can use the Bypass Activation Lock code the same way I did before now.

Like
SOLVED Posted: by freddie.cox

Glad to help! Yes, you can copy and paste it into the password field in iTunes when it requests the iCloud account info, leaving the username blank.

Like
SOLVED Posted: by cpdecker

Everything is good now! I just couldn't get it together today I guess.

1) Didn't realize you had to hold Power and Home while the device was booted up. I was trying it while it was turned off.
2) Didn't realize you had to have it connected to iTunes immediately to do the reset. Thought it would reset and then you would connect it to iTunes.

I've done this before so I don't know how I got so mixed up, but thanks very much for your help! :)

Like
SOLVED Posted: by mangpulsa

Anyone here know how to remove icloud? or maybe where to submit our data to proof owner. i will pay for it info@im-changer.com

Like
SOLVED Posted: by Louie2001912

Nolandedie, your link seems a bit suspicious. Does anyone else have experience with this tool?

Like
SOLVED Posted: by welljohnson

To removing Find My iPad / iCloud account on iPad / IOS8, it is not different to do it. If you remove iPad/iCloud account for selling iPad, you need to remotely erase it before you can remove it. As far as I know, before selling iPad, you should do three thing. 1. Do iTunes backup for your iPad .
2. Sign out iCloud Account.
3. Erase All Content and Settings.

Like
SOLVED Posted: by Ramavhoya

I just bought an iPhone 4 but then it's stuck on activation screen because I don't have the previous owners Apple ID and password , so basically I have no phone right now, is there any way I can possibly use it

Like
SOLVED Posted: by miesmoss

If you are unable to contact your predecessor, try to factory reset your iDevice without iCloud password.

Like