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New Macs and Adobe Illustrator

5kinner
New Contributor III

Posted on ‎11-26-2014 06:44 AM

Hi All,

At one of my sites they are having problems with new macs and Adobe Illustrator CS6. They are crashing inconsistently. It's a weird case as there are some users who have no problems, however a user who has just been handed a New Mac Pro is having it crash 3 times a day.

Just wondering if anyone else out there has had this problem and what did you do to solve if there is a solution ...

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4 REPLIES 4

perrycj
Contributor III

Posted on ‎11-26-2014 06:49 AM

Lots of variables to consider...

What OS? Is it only Mac pros? How is CS6 being installed/deployed? Could you post a snippet of the error you get when it crashes? Does it happen in other user accounts on the same Macs that are exhibiting the problem?

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gskibum
Contributor III

Posted on ‎11-26-2014 07:17 AM

Did you Migration Assistant the apps over to the new boxes, or install them from scratch?

I have found that sometimes Migration Assistant will leave behind unstable CS apps, especially when migrating from a very old OS on an old box to a brand new OS on a new box. However reinstalls of CS remedies these things.

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endor-moon
Contributor II

Posted on ‎11-26-2014 07:54 AM

Are you using Yosemite and is Office 2011 for Mac installed with the 1446 update? See:

https://jamfnation.jamfsoftware.com/discussion.html?id=12639

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5kinner
New Contributor III

Posted on ‎11-27-2014 12:02 AM

Hi Guys,

Migration assistant is blocked ... and at my site Yosemite isn't approved. Some things I've tried after countless hours of reading the net ...

- Things suggested online
- Disk Permissions
- Update All Apps
- App Nap
- Plugins – delete all unnecessary ones or move them out and add in once needed?
- Unplugging all unnecessary external devices
- Flush Caches

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