Posted on 09-22-2016 11:42 AM
I have a test device that was originally 10.11 and nothing more was done to it other than the currently company Jamf policies. Everything appears to work but when attempting to install or download from Self-Service I receive "Self-Service has encountered a problem".
Here is the log:
2016-09-22 14:32:04 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=32&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"
2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Darice Intranet
2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Brick FTP
2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Portfolio 11
2016-09-22 14:32:05 <com.jamfsoftware.selfservice>: Adding Plugin: Darice E-mail OWA
2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Error executing Policy "Install Adobe CC"
Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}
2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.
2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
2016-09-22 14:33:17 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=33&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"
2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Error executing Policy "Cisco Any Connect VPN Client"
Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}
2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.
2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
2016-09-22 14:33:37 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=33&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"
2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=33&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"
2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Brick FTP
2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Darice Intranet
2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Portfolio 11
2016-09-22 14:33:51 <com.jamfsoftware.selfservice>: Adding Plugin: Darice E-mail OWA
2016-09-22 14:34:19 <com.jamfsoftware.selfservice>: Error executing Policy "Install Adobe CC"
Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}
2016-09-22 14:34:19 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.
2016-09-22 14:34:19 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
2016-09-22 14:34:20 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=34&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"
2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Error executing Policy "Install Marketing Printer"
Error Domain=JAMFSoftware/SelfService Code=20 "Quit and re-open Self Service to try again." UserInfo={NSLocalizedDescription=Quit and re-open Self Service to try again.}
2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Quit and re-open Self Service to try again.
2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Setting Self Service homepage URL...
2016-09-22 14:34:53 <com.jamfsoftware.selfservice>: Loading webpage "https://jamf.darice.ds:8443//selfservice2/index.html?en0=38.c9.86.41.6f.5e&en1=28.f0.76.31.b1.4e&uuid=E0F192A4-A178-5BD2-B273-EF87DE471BC0&day=thu&clientHour=14&clientMinute=34&networkRequirements=Ethernet&localUsername=adminisitrator&ssVersion=9.96"
Posted on 09-22-2016 11:53 AM
Strange as I have been able to download and install items from Self Service on 10.12. I did a fresh install and not an update
Posted on 09-22-2016 11:58 AM
We have to do the upgrade route for end users. Can not do fresh install.
Posted on 09-22-2016 11:59 AM
If you run a:
sudo jamf manage
and restart Self Service...
Does it let you install then?
Posted on 09-22-2016 12:20 PM
What version of the JSS are you running?
Edit:
Never mind, I see in the URL that you're on 9.96.
Posted on 09-22-2016 12:36 PM
Hi all, I ended up restarting it a few times and it finally started working again. Not sure what caused the issue. I had nothing else running on the device. Can any one decode the log? I would like to fix the issue if it is going to happen on all deployment devices.
Posted on 09-22-2016 01:33 PM
Out of curiosity on a machine exhibiting this issue... what are the permissions of:
/usr/local/jamf
/usr/local/jamf/bin
/usr/local/jamf/bin/jamf
Posted on 09-23-2016 06:06 AM
System - Read and Write
wheel - Read only
Everyone - Read only
Same as above.
System - Read only
wheel - Read only
Everyone - No access