Unable to connect to Casper Imaging - ensure your JSS version is 5.0 or later

[venki284]

Hi Jamf Team,
I have enrolled our device using webenrollment and while launching casper imaging getting following error. we have cloud version subscribed on our company.

Am able to connect to JSS web console. Imaging and Admin shortcut throwing following errors.

Casper Imaging

Casper Admin

[donmontalvo]

#fake

(Just kidding, I don't have anything)

[chad_fox]

Are your Casper Suite applications the same version as your JSS?

Here is another post with similar issues: https://www.jamf.com/jamf-nation/discussions/9384/casper-imaging-9-22-issue

[venki284]

Both versions are same, Here are screenshots. I tried reinstalling removing all preferences files in ~/Library/Preferences and /Library but of no use. same error repeats...

[bentoms]

@venki284 sounds like a network issue, with something in between the JSS & apps messing with the connection.