Skip to main content
Jamf Nation, hosted by Jamf, is a dynamic and knowledgeable community of Apple-focused IT admins and Jamf Pro users. Join us in person, in October, for the annual Jamf Nation User Conference (JNUC) to discover new and better ways to manage Apple devices.
CCT Badge
4

Unable to connect to Casper Imaging - ensure your JSS version is 5.0 or later

Posted: 4/20/17 at 5:25 PM by venki284

Hi Jamf Team,
I have enrolled our device using webenrollment and while launching casper imaging getting following error. we have cloud version subscribed on our company.

Am able to connect to JSS web console. Imaging and Admin shortcut throwing following errors.

Casper Imaging

Casper Admin

4
CCA Badge CCE Badge CMA Badge CUG Badge

Posted: 4/20/17 at 7:45 PM by donmontalvo

#fake

(Just kidding, I don't have anything)

CCT Badge CCA Badge CJA Badge

Posted: 4/21/17 at 10:20 AM by chad.fox

Are your Casper Suite applications the same version as your JSS?

Here is another post with similar issues: https://www.jamf.com/jamf-nation/discussions/9384/casper-imaging-9-22-issue

CCT Badge

Posted: 4/21/17 at 12:43 PM by venki284

Both versions are same, Here are screenshots. I tried reinstalling removing all preferences files in ~/Library/Preferences and /Library but of no use. same error repeats...

CCA Badge CCE Badge CUG Badge Integrator Badge

Posted: 4/22/17 at 4:31 AM by bentoms

@venki284 sounds like a network issue, with something in between the JSS & apps messing with the connection.