Supporting Mac Hardware in a large enterprise
Posted: 7/14/17 at 4:33 PM by stevesmith
I'm part of a very large company thats getting ready to support Macs (hardware and software) and I'm hoping the Jamf community can share some ideas on how they provide Mac hardware support (repairs specifically) for their organizations.
I came across this article, but I'm hoping to get a few more ideas from the community.
To tailor the conversation a bit though, we won't have the budget to switch to Apple Enterprise support (link) and we don't have the means to train our IT staff on how to perform in-house repairs.
If there's any kind of global or region specific support for repairs or any in-house strategies/practices you may have come up with for supporting hardware, please let me know!