Skip to main content
Jamf Nation, hosted by Jamf, is the largest Apple IT management community in the world. Dialog with your fellow IT professionals, gain insight about Apple device deployments, share best practices and bounce ideas off each other. Join the conversation.

Clear passcode failing

I have a user who forgot their passcode on their iPhone. Normally no problem, send a clear passcode push and they are back in business. Well this time the clear passcode push fails and returns "Keychain reported error code -25308." All other pushes come back "Device was busy. Will try again." I have googled about that error and found absolutely nothing. Hopefully you all can help.

Like Comment
Order by:
SOLVED Posted: 11/13/17 at 12:18 PM by TechTroy

I am also having this issue on an iPad Pro 9.7" iOS 11.1 with JAMF Pro version 10.0.0.

Like
SOLVED Posted: 12/11/17 at 7:48 PM by beedee

Same. iOS 11.0.1, iPad Air 2, JAMF Pro 10.0.0-t1508873342.

Like
SOLVED Posted: 12/12/17 at 9:31 AM by michael.craig

same here. had to physically get the device back and wipe using iTunes.

Like