JSS Ldap authentication failure

[kowsar_ahmed]

Hi Guys,

Our JSS is on v9.101 (upgraded from 9.96 3 days ago) and everything had been fine until this morning where we cannot login to self-service nor login to the JSS portal. after logging in with a local account the 'test' works fine and it can do all the lookups fine, any suggestions? It is using SSL to connect to the Ldap server.

Thanks

[jhalvorson]

Occasionally, we have seen this after upgrade/updates. I don't know why it goes bad after an update, but the quick resolution was to delete and recreate it. Take screen grabs of what you have before you delete it.

[dgreening]

I have seen this when Java magically updates itself on the Tomcat host(s). The fix is to uninstall Java and then re-install the latest Java and confirm your Java options (path, memory, etc). It seems Java on Windows doesn’t always respect the update setting which you have defined. I had to neuter Java update in the registry to stop this from happening.

[kowsar_ahmed · Accepted solution]

Thanks guys - it was the SSL cert for whatever reason within LDAP needed re-uploading and restarting tomcat afterwards.