We have identified an issue when using current and previous versions of Jamf Pro to upgrade devices to iOS 11.3. As a part of the MDM Software Update workflow, Jamf Pro will monitor the status of that update. Devices upgraded to iOS 11.3 are returning a new response that does not match Apple’s documented protocol. This response will cause the device to remain in a failed loop, which prevents it from receiving further commands.
We are working on a maintenance update for Jamf Pro 10.3 that will handle the new response from iOS 11.3 devices and prevent this failure. We recommend that organizations avoid using the MDM Software Update workflow to upgrade devices to iOS 11.3 until this maintenance release is available.
Any devices that did go through this MDM Software Update workflow should have their MDM communication restored after upgrading to this maintenance release of Jamf Pro 10.3.
This release will be available in the coming days to all on-premises and cloud customers. We will communicate in a future email when you can download the installers on Jamf Nation. The cloud upgrade, still scheduled for April 14th, will receive this maintenance release as well.
Please reach out to your account representative if you have any questions.
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