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Crashplan Code42 6.5.2

Hey Guys!

I have followed @spreston's method of deploying CrashPlan in a Self Service policy

However even when using the deploy.properties which does contain the URL specified, after launching the App, it does know the username, but still asks for the Server Address.

Does anyone know how to complete the autofill for the Server Address portion?

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SOLVED Posted: by spreston

The deploy.properties file is in the right place on the local workstation, correct?

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SOLVED Posted: by kquan

Hey Scott!

I had saved the deploy.properties file in Library/Application Support/CrashPlan/deploy.properties . The priority on that is also set to 8. The Crashplan installer is set to default at 10.

-Kevin

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SOLVED Posted: by spreston

Hmm. I have seen this happen before. Did you have any other customization in place, such as logo, etc.? Was this a fresh install or re-install, upgrade in place?

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SOLVED Posted: by kquan

Nope. This is a fresh install as we are planning to introduce CrashPlan!

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SOLVED Posted: by spreston

OK, that's definitely weird. One other question, you're not trying this on the same computer that you used to build the packages, right?

I'd also look in your Jamf logs to make sure the custom file was run before the app installer (although you said the priorities were set).

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SOLVED Posted: by kquan

Yeah, this was captured from a clean system, then deployed to another completely system. It did run the deploy.properties package first, and then ran the CrashPlan installer.

I was also chatting with someone in the macadmins jamfnation slack channel about this to see if there are any solutions. I also did notice that upon first time installing, it does get stuck on the "Connecting..." screen for a while.

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SOLVED Posted: by mbezzo

Do you have a "deployment" setup in the CrashPlan console? Starting with v6.5 they completely changed how things work... Worth checking out at least. :)

Thanks,
Matt

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SOLVED Posted: by kquan

@mbezzo Just got my Code42 access. I'm an admin in the console, but dont see a "deployment" setup

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SOLVED Posted: by spreston


This is what I see in my console. If you don't have all these tabs on 6.5 server then you may be missing a permission?

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SOLVED Posted: by Daikonran

@kquan did you come right here in the end?

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SOLVED Posted: by kquan

@Daikonran hey! Sorry guys for not updating!

I worked with CrashPlan support and they gave me a script to run that autofills the user's email address and due to us using ADFS(microsoft shop) they need to verify 2FA after logging on. After logging in everything works as expected!

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