Skip to main content
Jamf Nation, hosted by Jamf, is a knowledgeable community of Apple-focused admins and Jamf users. Join us in person at the ninth annual Jamf Nation User Conference (JNUC) this November for three days of learning, laughter and IT love.

iPad Pro 12.9" Stuck in single app mode - NO wifi

This might be a simple fix but I have searched and my Google-Fu is weak after Daylight Saving Time ;-).

I have a supervised 12.9" iPad that is in Single App mode. Somehow, it lost the Wifi and cannot be managed/reset/etc. by JAMF Pro. I have tried to reset it and put it in recovery mode but it will not go Plugging it into a MacBook Pro and iTunes yields the "This device is supervised by another device...."

It seems that I have an unmanageable device that I cannot get back. Seems there has to be a way to get control of it again. Ideas?

TIA,

/randy

Like Comment
Order by:
SOLVED Posted: by danreedphoto

Lightning to ethernet adapter. I think I paid $10 for 1 on Amazon.

Like
SOLVED Posted: by Randydid

@danreedphoto We have some Belkin USB C dongles but I have not had any luck. I suppose they must be Apple branded?

/randy

Like
SOLVED Posted: by Randydid

Never mind, I just did not hold the 'Top' Button long enough. With enough time, it did let me get into Recovery mode.

Off to get more coffee,

/randy

Like
SOLVED Posted: by mcarasso

you can also pass networking through the USB on your mac in Mojave.

Like
SOLVED Posted: by Randydid

Spoke too soon. I tried an update and restore but it still reverts to the Device is supervised. Going to purchase an OEM Apple USB C to ethernet dongle.

Like
SOLVED Posted: by Randydid

The only way I was able to get control again was by exporting a Supervision Profile From Jamf Pro and then importing it into Apple Configurator and doing a full restore from there.

Passing TCP/IP through USB did not work. The Apple Store near me only had Belkin USB Dongles that failed to work for me either.

Like