Application Install Error

norman_moore
New Contributor II

Hi All,

I'm hoping I can get some insight from anyone else having an issue with their packages failing to install properly. I've followed the process for packaging apps that was shown to me during my jump start. But some apps install properly and others do not. I've tried changing the configuration around a bit but nothing seems to be working.

Here is the policy log I receive via email Thanks

*An error occurred while running the policy "Adobe Reader DC" on the computer

Actions from policy log: [STEP 1 of 5] Executing Policy Adobe Reader DC [STEP 2 of 5] Downloading Adobe Acrobat Reader DC.pkg... Downloading https://use1-jcds.services.jamfcloud.com//download/266219802c6245eb99c81103a51754ed/Adobe%20Acrobat%20Reader%20DC.pkg?token=9217b4ce201b4096a3589cfca9f1c360jupbl45e9d3g3ziou7aje1miup2ope0j... Verifying package integrity... Installing Adobe Acrobat Reader DC.pkg... Installation failed. The installer reported: installer: Error trying to locate volume at /Applications [STEP 3 of 5] Installing all available Software Updates... Result of Software Update: No updates are available.
Software Update Tool

Finding available software

Software update finished. Reboot is not required. [STEP 4 of 5] [STEP 5 of 5]

The complete policy log is available in the JSS at:
https://tmv.jamfcloud.com/policies.html?id=6&o=l+

2 REPLIES 2

larry_barrett
Valued Contributor

Can you post your policy?

norman_moore
New Contributor II

@larry_barrett I actually figured out what I was doing incorrectly, I was building the pkg's incorrectly. Rather than drag and drop with Composer, I was taking the downloaded pkg and running it through self-service, so I can only assume there were a lot of things missing doing that configuration process to make it work.

Thanks for the response