Teamviewer QuickSUpport & 10.15 Catalina

[joni_mcglade_sp]

Hi,

Has anyone successfully deployed Teamviewer Quick support within Catalina? We had it working up to 10.14, but with 10.15 you need to grant extra permissions for it to work:

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-or-higher/ta-p/44699#toc-hId--1362897159

Has anyone been able to do with this Jamf in terms of the configuration?

Cheers.

[nelsoni]

As it stands right now Apple's introduction of Screen Recording in PPPC can only be explicitly set to deny through an MDM. There is no method to force an explicit allow through any MDM and it will have to be approved by the user. Hopefully this changes in the near future.

[KRIECCO]

...

[brandon_-_autob]

Has this been resolved yet? Currently users have to enable screen recording manually...

[mm2270]

[~brandon - autobooks] There is nothing for anyone to resolve, outside of Apple anyway. And it's unlikely they will change this. Users need to allow or enable screen recording per app in System Preferences. This is mostly a user training issue, not a technical one since it can't be solved with technology.

[brandon_-_autob]

mm2270 - Thanks for the response.