Self Service is fantastic but you want to make it even better, huh? This session will showcase some innovative and whizzbang ways to enhance the options in your Self Service environment. From implementing a magic remote support session to any client without a VPN, to controlling access to WiFi networks via iBeacons, Paul will help you empower your users to do even more, without the need for constant love and affection from their friendly IT staff.
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Paul is an educational technology expert and IT manager for the University of Waikato, working directly for the Faculty of Education. His role focuses on exploring innovations with consumer and IT technologies, with a view to discovering their applications in education and pedagogy. Paul's current focuses are in the fields of podcasting, eBook creation, technologies for the management and control of mobile devices, and creating collaborative learning spaces.