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Ability to update iOS

I know the ability to do an update over the wire on the iOS device was just made available, but my upper management is asking for this ability.

Posted: by beth.lindner

Thank you for contributing to the community and to the future of the Casper Suite! The submission of this request and the comments are greatly appreciated! The Casper Suite 9.82 has the ability to send iOS version update commands through the Mass Actions feature. Mass Actions commands are found by viewing a group of devices and hitting the Action button on the bottom right of the screen. Select Remote Commands and hit next to see the Update iOS Version options.

Please Note:
- Forcing a download and immediate installation will reboot an end user’s device and start the install process
- Passcode protected devices with automatic downloads turned off will not immediately install the new iOS version but will instead prompt the end user for an action and a passcode
- A Mass Action to Clear Passcode can be sent before an iOS Version Update command

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Posted: by jarednichols

Do you mean "over the air"? "Over the wire" implies the method that iOS devices have traditionally been updated; tethered to iTunes.

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Posted: by CasperSally

Over the air updates has been available since iOS5 was announced.

Once users are on iOS5, I don't believe there's a way to prevent them from updating their devices OTA (in settings menu).

Be careful, I heard about some 3g connectoin issues with iOS5.1 for those who updated here.

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Posted: by mm2270

I'm not sure, but if you're referring to being able to "push" an OS update over the air (such as the recent 5.1), this is not possible with the current iOS framework. Apple doesn't allow it, and thus JAMF can't offer this in their product.

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Posted: by john_wetter

Ultimately I'd hope we can manage iOS updates through SUS like OS X updates, but we'll see if that happens!

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Posted: by Joe.Long

Has anything changed to allow this to happen so far?

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Posted: by sgoetz

It definitely would be nice if we had a way to tell an iOS devices to check in with Apple and get/install updates. And even better if we can tell it to talk to our own SUS. But at the very least, check in with apple.

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Posted: by kauppila

I just got an email from another MDM (Lightspeed, our prior vendor), and they now have the ability to force IOS updates on their devices. It would be great if this were included in Casper as well.

From their notes:
iOS: Get available OS updates, and force updates (device must be enrolled with DEP)
http://community.lightspeedsystems.com/release-notes/release-notes-mobile-manager-september-25-2015/

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Posted: by bentoms

@kauppila the important part there is "device must be enrolled with DEP"

I wonder if this a new feature of iOS9? Anyways, if Apple have allowed it now.. Then I'm sure JAMF won't be far behind.

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Posted: by bentoms

Maybe @zach can comment as he replied to the OP?

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JAMFBadge

Posted: by jake

Hi All - we just updated the status of the request as Apple has made this available in the MDM spec with iOS 9. We'll keep this thread updated and let you know once we get closer to releasing this functionality.

Thanks!

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Posted: by St0rMl0rD

We'd be more interested in blocking the iOS update instead!

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Posted: by Mikeness

Very excited for this feature!

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Posted: by jrwilcox

We really need this. Is there an update on a time frame for this. We now have 4 versions of iOS 9 and we would like to get all of our users on the same version.

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Posted: by mburkey

Any iOS update management options approved by Apple are welcomed implementations into Casper.

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Posted: by Mikeness

We've updated our JSS to 9.82 and don't see this option listed in the actions section. Any ideas?

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Posted: by TomDay

@Mikeness I haven't tested it myself yet, but have seen it. From a group: View > Action > Send Remote Commands > Update iOS version

-Tom

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Posted: by Mikeness

-Removed Screenshot

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Posted: by mike_graham

Same problem here - running 9.82 and can't see the Update iOS option under actions.

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Posted: by kauppila

@mike_graham I did push out an update command today (to get us updated to 9.2.1 that was just released).
@TomDay has the right instructions.
From a group: View > Action > Send Remote Commands > Update iOS version
It gives 2 options:

Download the update for users to install

Download and install the update, and restart devices after installation

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Posted: by RKauffman

Does this not work to update 8.4.1 to the newest 9.2.1? My 9.2 devices updated but my 8.4.1 devices are not.

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Posted: by kauppila

The command only works on IOS 9.x devices w/ DEP.
IOS 8.x devices would need to be updated to 9.x first before they can receive these commands.

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Posted: by Mikeness

Anyone else having the issue where update iOS version is not in the actions --> Send remote commands view?

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Posted: by Mikeness

Turns out it was a permissions issue, thanks!

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Posted: by acaveny

The post by @kauppila states the device needs to be on DEP. If the devices have been supervised with Configurator but are NOT DEP, will this still work?

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Posted: by john_wetter

This is NOT a function of DEP, it is a function of being Supervised.

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Posted: by Malcolm

From my tests, this only works with DEP devices in JSS, which is really disappointing, we supervise all our devices, that aren't DEP, and I would really like to be able to push IOS updates, as the parents are hopeless.

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Posted: by paulandrews

I also cannot get this to work. It says the command was sent but no action happens. All our devices are on 9.2.1 and the 9.3 update is ready to go. I wanted to have it happen over night when the students aren't using the ipads.

If it is a DEP function only, that needs to be stated clearly. It's an annoying restriction though.

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Posted: by SBergman

@paulandrews This is listed under the Actions -> Send Remote Commands -> Update iOS Version (supervised iOS 9 or later devices enrolled with DEP only)

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Posted: by paulandrews

So it does. My mistake.

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Posted: by amurillo1215

So I ran the iOS update via the remote commands and all went well until it asked for the 4-digit passcode to restart. Did anyone else have a similar experience? I was hoping to push these updates overnight to a remote location and not need any user input.

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Posted: by Malcolm

Now they just need to add the ability to do it for supervised devices.

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Posted: by adam.boyd

Has anyone else found that the updates do NOT come through if the iPad has already cached the download? I've got 180 devices and have found that I have to go around and manually do the updates for quite a number because they have already downloaded the update but need user interaction to install the update. Any ideas for how to get around this?

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Posted: by ssrussell

@adam.boyd That is absolutely true. Wish there was a way to tell our Managed, Supervised, Company-owned iPads to not cache the update and allow us to choose the appropriate time to update it that works best for our organization. I'm sure there is a Defect ID for this problem if someone knows what that is.

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Posted: by smckim

Yes, I've found the same. Anyone know if there's a feature request to get around this, or do we have to tell users to go and tell it to do the update?

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Posted: by olimpia

Does anyone know if there is a way to schedule iOS updates? and bypass Apple default steps after "Update Completed"? ( Hello... Your iPad was updated successfully. There are just a few more steps to follow, and then you're done! Continue" and use Siri or don't Continue...Get Started). We have a handful (15 so far but the number is growing) of iPads in a single app mode (InView app) displaying Exchange Calendar Resources. Last week, I had to manually set up each iPad after the remote iOS update was successful applied.

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Posted: by michael.devins

@olimpia See this feature request: https://www.jamf.com/jamf-nation/feature-requests/4364/schedule-ios-updates

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Posted: by ENSR

+1 to @olimpia question, as I had the same concern this WE after sending the remote iOS upgrade command to dozens of iPads in our school. Had to take them all one by one to go over the famous "Update Complete" message.
Also, @michael.devins, I did not found on the feature request you advise any element of response to this.
I may have misunderstood something in my readings ...

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Posted: by michael.devins

Hey @ENSR, thanks for the question. You are right that the other thread doesn't actually address the primary question that @olimpia asked. While the MDM spec does allow us to define which screens should be suppressed during a DEP enrollment, we do not have any control over these post-upgrade messages displayed to end users. I would encourage you to file a radar with Apple about adding MDM controls around this part of the upgrade experience.

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