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Bring back the email notifications for database scheduled backups.

I am running the JSS 10.11.1 on a Windows 2012 Server, and it seems that the database backup email notifications are not working. I am scheduling daily backups using the Jamf-pro CLI, and I don't get an email like I used too, when using the JSS Database Utility. If this the case, JAMF please bring this feature back.

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Posted: by Kotovsky

We would like to see this feature as well with Jamf-Pro Server Tools CLI. Official response from Jamf Support Team: "we don't have the notification ability with new Jamf Pro Server Tools".

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Posted: by diradmin

To take this one step further, there currently is no logging with the Jamf Pro Server Tools.

From Jamf Support:

The jamf-pro CLI does not log anywhere, but it is possible to turn on verbose output for commands using the -v flag. More about that can be found using the -h flag like so: jamf-pro -h

Right now the only way to validate that the backup occurred would be to make sure the backup file exists in the backup location.

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Posted: by Hugonaut

Is this a Windows Server Only Issue? I use a different OS for our DB & Get Email notifications daily

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Posted: by diradmin

@Hugonaut macOS as well. Are you using the jamf-pro binary, or JSSDatabaseUtil.jar for your backups?

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Posted: by benducklow

Upvoted, but my question is (why was this heavily relied upon feature) not made mandatory in the basic functionality of Jamf Server Tools? It was certainly there when the JSSDatabaseUtility was there and was a quick way for us admins to confirm a backup was successfully completed or not. Logging and notification of such a crucial part of Jamf Pro needs to be put back into place ASAP in my opinion.

It appears like we now have to come up some home-grown notification/alerting after a database backup attempt runs. Not good.

(FYI, This is the same issues that persists in Jamf Pro v10.14.0 as well)

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Posted: by diradmin

@benducklow Our observation is that the new Jamf Pro Server Tools were (and continue to be) very poorly implemented. Multiple postings to Jamf Nation and escalations to Jamf Support (of whom appear to be unfamiliar with the tools and as such are limited in their ability to assist).

Suggest raising your concerns to your CSM.

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Posted: by benducklow

@diradmin Agreed on your post. I did raise it as a Jamf support case, as well as to our sales/sales engineering contacts. I'll basically summarize what I got out of the response (NOTE: this is not exactly what they stated... just a takeaway from what I gathered from the conversation)

A majority of customers are not using on-premise instances and as a result, this existing functionality was not considered priority. They will look at our concern and weigh this Feature Request to see if its 'high enough' to consider putting back in. Other customers are using some sort of enterprise monitoring to confirm whether a backup is successful or not.

My take on this is something they have eluded to me and perhaps others 1+ years ago... cloud functionality is priority, on-premise instances will be moved back. In the meantime, we're looking to come up with another way we can work around this depreciation of functionality....

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Posted: by evan684

I was surprised to find this wasn't already a feature.

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Posted: by diradmin

@evan684 Welcome to the new and improved Jamf, where the tools are half baked and your opinion doesn't matter.

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