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Technology Engineer

Company: Simons Foundation
Department: Information Technology Group
Location: New York, NY
URL: https://simonsfoundation.wd1.myworkdayjobs.com/en-US/simonsfoundationcareers/job/New-York/Technology-Engineer_R0000193-1

Summary

POSITION SUMMARY

Reporting to the Director of Business Technology, the Technology Engineer will be responsible for providing day-to-day IT support for the foundation, including desktop computers, foundation-issued laptops and other mobile devices, wired and wireless networks, and applications. This infrastructure includes all foundation-owned or licensed hardware, software and operating systems, as well as contracted IT-support and hosted services.

Job Description

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

  1. Handle level 1 IT support requests from Foundation administrative and scientific staff
  2. Respond to and prioritize help desk tickets
  3. Repair and troubleshoot Apple hardware
  4. Deploy and test software
  5. Perform software and network troubleshooting
  6. Provision and deploy macOS devices
  7. Manage cloud accounts and software licenses
  8. Work with IT team on setting and achieving department goals
  9. Engage in appropriate career training and educational activities
  10. Perform any other duties or tasks as assigned or required

MINIMUM QUALIFICATIONS

Education

  1. Bachelor’s degree in Information Technology, Computer Science or related field
  2. Apple certified (ACMT) or willingness to get certified

Experience

  1. 1-3 years of experience with Mac troubleshooting and support
  2. Experience with macOS software deployment tools like jamf Pro.
  3. Experience administering and supporting GSuite

Related Skills & Other Requirements

  1. Familiar with the command line interface
  2. Ability to troubleshoot iOS devices
  3. Detail-oriented and responsive to requests
  4. Patient, friendly and willing to find reasonable solutions
  5. Excellent interpersonal, verbal and written communication skills

The Simons Foundation is an Equal Opportunity Employer, M/F/D/V.

How to Apply

Apply directly: https://simonsfoundation.wd1.myworkdayjobs.com/en-US/simonsfoundationcareers/job/New-York/Technology-Engineer_R0000193-1

Or visit our careers page:
https://simonsfoundation.wd1.myworkdayjobs.com/simonsfoundationcareers

Created: 7/19/17 at 9:37 AM by bpavlov
Modified: 7/19/17 at 9:43 AM by scott.mielke
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