Skip to main content
Jamf Nation, hosted by Jamf, is a knowledgeable community of Apple-focused admins and Jamf users. If you like what you see, join us in person at the ninth annual Jamf Nation User Conference (JNUC) this October for three days of learning, laughter and IT love.

Company: Jamf
Department: Operations
Location: Minneapolis, MN
Region: USA

Job Description

The Desktop Services Specialist will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting Corporate IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives.

Responsibilities

  • Work with Desktop Services Manager and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
  • Enable employees by providing remote and hands-on assistance in resolving technology support issues
  • Assist in monitoring Corporate technology and maintaining service level agreements to meet established standards
  • Act as a local point-of-contact to Jamf offices for maintenance of work stations, collaboration equipment and similar systems
  • Assess available hardware/software in anticipation of current and future needs throughout all local departments and facilities
  • Act as a central point of contact for procuring Jamf assets to ensure efficient provisioning and delivery Troubleshoot, research, and resolve technical problems and incidents in a timely and professional manner in order to meet specified SLAs
  • Work with the Documentation & Training team to create clear and concise employee guides and training items to facilitate proactive employee engagement
  • Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
  • Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work

Qualifications

  • 2+ years experience working in an IT support or related role
  • At least 6 months of experience with macOS and iOS operating systems
  • At least 6 months of experience with ticketing systems and video conferencing systems preferred
  • Ability to manage multiple small projects simultaneously while adapting priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
  • Practical experience managing and supporting globally-utilized services on-site and remotely
  • Experience working in a compliance-driven environment
  • Competent in using Excel to create custom formulas, graphs, pivot tables, and VLOOKUP functions

Additional Information

Location: Minneapolis, MN
Travel: 5%
Job Type: Full Time
Education: Bachelors Degree (Preferred, a relevant combination of education and experience may be considered) Supervisor: Manager, Desktop Services

How to Apply

Created: by natalie.johnson
Modified: by natalie.johnson
to edit a job you've posted or to post a new job