Company: St. Andrew's Episcopal School
Location: Potomac, MD
The One-to-One Coordinator will be responsible for the deployment and management of the student MacBook Laptop Program (~500 devices) and the iPad Program (~100 devices). The Coordinator will work closely with the Director of Technology, the Academic Technology Coordinator, and Academic Division Heads to ensure the success of the program.
The ideal candidate should be personable and have a deep understanding of Apple computers. Written and spoken communication skills are crucial in this role. One should be able to maintain good documentation and organization of the laptop program and the systems they work in.
-Assisting in the planning for the purchasing of devices
-Supervising image design, configuration, and deployment
-Supervising the packaging of applications, printers and drivers -Supervising device distribution to students
-Supervising Content Filtering for all devices (OpenDNS and Securly)
-Working in the Google Suite (Docs, Forms, Sheets, etc)
-Staffing the Help Desk at designated times during the day -Providing basic macOS and iOS help
-Shipping / receiving equipment to/from repair sites
-Maintaining logs of damage and loss
-Working with business office to manage student account information and fees
-Managing inventory of backup and loaner units
-Presenting to families during laptop distribution days and Back to School Nights
-Interfacing with students, parents, faculty and administration
-Creating and publishing procedural materials and forms
-Creating and publishing user instruction materials
-Managing the resolution of all questions and issues related to the program
-Assisting faculty in planning the integration of laptops into the program
-Participating as a member of relevant committees
-Assisting in student and faculty training
-Monitor and Manage Code42’s Crashplan Server for all distributed machines
-Assisting in monitoring the ticketing system and Support Desk phone line
-Triaging service requests
-Receiving and resolving general support tickets
-Cross-training as Tech Support Manager
Bachelor Degree in a relevant major
An effective One-to-One Coordinator will possess strong and deep experience with the macOS and iOS; management skills in planning and problem analysis / resolution; and exceptional oral and written communication skills.
Strong experience in a variety of applications including JAMF Pro, macOS, iOS, Google Suite for Education, and Microsoft Office 365.
St. Andrew’s Episcopal School is a private, coeducational college preparatory day school for students in preschool (Age 2) through grade 12, located in Potomac, Maryland.
Competitive salary with full benefits (employer-matched 403b; generous paid vacation; dental, vision, and health insurance; tuition remission) and free catered lunch for 10 months out of the year.
-A minimum of 5 years experience with macOS and iOS and a significant management and/or leadership experience
-Working knowledge of a Mobile Device Management (MDM) System
-Use of JAMF’s MDM Software “JAMF Pro” (previously Casper)
-Knowledge of Apple’s DEP Program and Volume Purchase Program
-Knowledge of Apple School Manager and Apple Classroom
-Understanding of the Terminal, Bash Scripting, Python, and use of Jamf API
-Experience in a Apple Technical Support, customer service, and/or a help desk environment -Experience in an educational institution
-Experience in computer hardware support or maintenance
Please submit cover letter, resume and salary requirement to email a cover letter, resume, and salary requirements to email@example.com or send a physical copy to James Masciuch, Director of Technology / St. Andrew’s Episcopal School / 8804 Postoak Road / Potomac, MD 20854