Location: Washington, DC
Congratulations! We're super excited that you found our ad. It's hard to come by unique, talented individuals like you.
You are going to be our next Senior Mac Engineer & Trainer. Our clients are going to look to you for your guidance in all their technical decisions - when to buy new hardware, what cloud systems to integrate, and even whether they need training for in-house teams or our support for managed services.
Will work as part of a collaborative team tasked with building, testing and deploying current and future Apple operating systems (macOS, iOS) and integrating multiple third-party applications. You’ll also be responsible for assisting and training our helpdesk team by providing training and mentorship to our more junior consultants.
You will also assist in internal and external training efforts including research, documentation, delivering training sessions, and creation of public-facing educational deliverables. You will be trained to deliver training courses and other service offerings related to macOS management, MDM, Jamf Pro and complementary technologies.
Build relationships with our customers and improve the perception of our team and the quality of our messaging/responses.
Design and lead the implementation of Apple and cloud-based solutions to help solve our clients’ business needs, both in Small Business (SMB) and Enterprise.
Troubleshoot customer technical issues on Apple devices, Meraki networking equipment and in using cloud providers like Google, Microsoft, Amazon, Atlassian and other best-in-class providers.
Mentor and supervise junior consultants - help them develop better problem solving skills, and direct them to learn more about the problems they encounter.
Demonstrate exceptional project/time management skills (including logging your time, processing project documentation and writing status updates)
Train client IT organizations to better equip them to deploy Apple technologies.
Plan and deliver training classes to customer, prospects, and partners.
Be comfortable with occasional public speaking in front of groups of 5 to 20 people
Maintain an advanced level of knowledge of Apple and Jamf software products, related technologies, and integration strategies.
Take an active role in the maintenance and development of internal and client infrastructure, training curriculum, product and service offerings, and processes
Create clear, concise, and professional documentation for internal and external publication
Other duties and special projects as assigned.
You know how to solve problems, and are passionate about making end-users’ lives easier. You must be familiar and comfortable working with non-tech savvy users.
5 or more years of experience diagnosing and solving problems in an macOS / Unix / environment and integration with Microsoft Windows 7/10, Active Directory and Exchange environments and in the cloud.
Experience using Amazon AWS, Microsoft Azure and/or Google Cloud Platform.
macOS Apple certifications (101/201) or proof of equivalent skills and ability to rapidly obtain certification
Advanced Jamf Pro knowledge and experience, CCA strongly preferred or proof of equivalent skills and ability to rapidly obtain certification
4 or more years experience configuring iOS and managing with MDM.
Enterprise Apple device management and support experience.
Excellent presentation skills in small and large group settings.
Experience with client management software in enterprise environments.
Knowledge of at least one scripting language, and familiar with MacOS-specific command-line tools.
Production experience with Apple Security (i.e how to "lock down" Mac/iOS environments).
Expert level knowledge of the UNIX shell and macOS specific shell commands
Understanding of Apple's tools and client management tools such as Apple Profile Manager, 3rd party MDM solutions and Apple Configurator 2.
Excellent customer service (must have a meteoric enthusiasm for working for and with others).
Strong interpersonal skills and great user empathy.
Be able to advise Enterprise and Small Business (SMB) customers on Apple hardware and software best practices.
Must be able to lift up to 80 lbs.
Be able to travel 25% or more of the time.
We're an Apple focused IT consulting firm that provides business technology solutions to a variety of amazing clients in the DC area. We help our clients find technical solutions to real-world business problems. The important thing about our company is that it's growing fast, really fast. We need people like you to keep up this amazing momentum without sacrificing the exceptional services we provide to our clients.
We are experts at integrating Apple products into busy offices, and we love helping people learn to love their new macOS or iOS device. We use Jamf Pro to deploy and manage devices (and to keep the IT side of things). We're also experts and helping businesses get setup with G-Suite (formerly Google Apps), VoIP phones, BambooHR, Atlassian products (JIRA and Confluence), and network equipment from Cisco Meraki.
We specialize in putting technology to work in ways that improve process for small to mid-size organizations, where we know our skills and services best match their needs and budgets. We excel in helping companies and nonprofits with 10 to 100 employees: advertising and P.R. firms, law firms, retail establishments, and everything in between.
Everyone here is insanely passionate about what we do and how we do it. We don't want you wearing a suit, and you may often find someone not wearing shoes. There tends to be quite a bit of laughing (and yes, sometimes crying). You will be required to bring your personality to work with you every day. We're not talking about demotivational posters and Dilbert comics--this isn't a gimmick. Who you are and how you fit in is more important than the technical certifications and résumé (although those things are important, too). It's because everyone really, really cares about this company, and is personally invested in its excellence.
You've heard of rules of thumb? Alectrona has only one: hire awesome people. At Alectrona, there is no Rule #2. We combine problem solving expertise with exceptional customer service. How? It's simple (but not easy): we hire really cool people. We hire fantastic teachers, and turn them into technology experts. It's hard work, but as our clients can attest, it pays off.
Our office is easy to transit to in the Chinatown area of Washington DC and less than a block away Metro stations serving the Red, Yellow, and Green lines. There’s also lots of amazing places to eat so you won’t go hungry working here either.
What About Certifications?
If you don't have them already, we're looking for you to acquire certifications from Apple, JAMF, Cisco, Google, and Microsoft.
We'll read your stuff, and let you know what we think.
If we think you might have the right stuff, we’ll setup a call.
If that goes well, we'll set up a meeting for coffee or drinks.
If you are fantastic, we'll extend an offer that will make you very happy.