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Company: Knowing Technologies
Location: Los Angeles, CA

Job Description

We are looking for a broadly-skilled and experienced end-user technician with deep knowledge of macOS, iOS devices, and Windows client operating systems and with excellent customer service skills. You will be the "go-to" technical support person at a school site on a daily basis, attending to a broad range of simple to complex technology issues. The successful candidate will have demonstrated competencies in organization, proficiency, and confidence in providing full support of computers, tablets, AV systems, and VOIP phones, and must continue to develop those skills into “expert levels” as they are applied to all end users, systems, and network connections in one of our schools.

The successful candidate will be a person on a clear trajectory to become a technology expert, be it in networking, Windows servers, or macOS deployment and management. You must be driven to leverage your existing highly-rated customer support experience into a lucrative and challenging career managing more complex technologies at multiple sites.

-Level 1-3 support of macOS, Windows, and Chrome OS devices (85% Mac / 20% Windows, 5% Chromebooks)
-Imaging and deploying Macs & PCs
-Managing network printers, adding to print queue, resolving technical problems, ordering and replacing supplies, managing end user problems (most schools use PaperCut, so bonus points if you know it)
-Onboarding and offboarding of users
-AV Support - managing classroom projectors, speakers, etc. Responding to in-classroom emergencies
-Active Directory and G Suite administration
-Networking - resolving client network issues
-Telephone system configuration
-Management of the school’s equipment inventory, including issuing and tracking loaner equipment
-End User support - greeting and professionally processing each user’s request via telephone, email, in person, and in-classroom support
-Manage small infrastructure and classroom projects
-Interact with all end-users: students, faculty, and administration
-Create easy to follow instructions for end-user processes: backup, Google Drive, add printers, etc.
-Engage and follow up with 3rd party vendors to solve warranty issues and other small projects

-Initiative – you don’t wait for small problems to become big ones
-Gifted end-user communication
-Clear, concise, and engaged communication – written and verbal
-Attendance, appearance, organization and time management– you follow school and company policies
-Adhering to ticket driven support processes – you solve tickets in the correct order and document all of your work in tickets
-Managing competing priorities
-Project management

Additional skills (would be great if you know any of these):
-Mobile Device Management (JAMF, Meraki Systems Manager)
-Windows Server Administration
-Wireless Network management

Aspirations (your career path should be oriented in any of these areas)
-Network Expert
-Windows Server Expert
-Cloud-based Services
-macOS Expert

How to Apply

Please apply online at:

Created: by JMSGJamf
Modified: by bran
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