Company: Centrica Hive
A new opportunity is open for a Junior DTS Support Analyst to join Centrica Hive in London.
As a Junior DTS Support Analyst you will provide technical expertise for and maintain, install, upgrade, modify, integrate, customize and administer the laptops and desktop pc’s in use at Centrica Connected Home.
You will work as a part of the team, providing technical expertise for and maintaining, installing, upgrading, modifying, integrating, customizing and administering the laptops and desktop pc’s in use at Centrica Connected Home. The team also provides support for printers, scanners, mobile devices and all other end-user devices. The team will provide support at both the main office and at one other additional local overflow office; the role will involve travel to other Centrica offices when required.
You will be delivering consistent professional technical support to all Centrica Connected Home teams. You will be expected to provide out of hours’ support to the rest of the Internal Systems Support team by arrangement.
You will also be involved in continuous improvement of service and innovations to improve overall delivery of services provided by the Internal Systems Support team.
You will be expected to follow all Centrica Connected Home security policies and procedures and promote to other staff members; to maintain inventory of company equipment and track assets; to suggest cost savings or efficiency improvements for delivery of services by the Internal Systems Support team and to provide analysis of new software/hardware/desktop solutions.
Your admin responsibilities will be:
Admin and maintenance of Cloud based services
On-boarding and off-boarding of all Centrica Connected Home Staff
You will have the following background and experience:
•Support of mobile devices (Blackberry, Iphone, Ipad, etc)
•Providing customer service or help desk support to a mid-large sized environment
•Troubleshooting ◦Software and hardware issues, on Apple macOS, iOS and Windows devices.
•Some Casper/jamf experience an advantage
We are the team behind Hive Active Heating. Set up by British Gas in 2012, we were given a simple mission: to make the connected home a reality for everyone. We’re here to give you more control over their lives and homes and we’re passionate about providing technology products and services that let our customers control and connect with their homes wherever they are.
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.