Company: Mann Consulting, LLC.
Location: San Francisco, California
Associate Consultant - Mac Network Support
Mann Consulting – San Francisco, CA
What’s an ASSOCIATE CONSULTANT?
Mann is looking for professionals to join our Mac and PC teams. This is a full-time salaried position with benefits and considerable opportunity for development and advancement. No two days are the same. Consultants are exposed to a broad range of technical projects and roles including onsite/remote consulting, project implementation, network design, troubleshooting, and vendor supervision. You’ll develop skills in major Mac & PC platforms, cloud services and networking.
Who are WE?
We're a top consultancy in SF Bay Area, supporting over 300 businesses annually, ranked multiple years as one of the fastest growing small businesses in San Francisco. We offer assistance in helpdesk, strategic planning, network support, onboarding/offboarding, systems automation, security, and office moves and buildouts. Despite all this growth, we’re a very stable company as well: privately held, family-owned, and over 25 years in business. We have an absolutely super team of folks helping hundreds of small businesses and thousands of people. You bring the tech skills and a strong desire to learn and help people. We provide you with the tools, systems, a fantastic administrative team and the training to do great work.
We offer 401K, profit-sharing, medical, dental, paid-time-off, commuter checks, monthly fitness reimbursement and more. Our office is located in SOMA, 5 minutes from Montgomery Bart Station and most MUNI lines.
Who are YOU?
Bachelor's degree or equivalent.
1-3 years of work experience (tech support, I.T. department, in-house)
Familiarity in using services such as NAT, Regedit, command-line interfaces, DNS
Experience with Mac or Windows Server administration
Experience with Jamf
General experience with router/firewall installation and maintenance
General experience with backup and antivirus software
Troubleshooting and configuring G Suite, Office365 are a plus
Articulate, strong time & stress management
Ability and willingness to wear multiple hats (multiple projects at multiple clients, while also learning new certifications and skills. This is not a boring job!)
Strong communication and English skills
What will you DO?
Conduct client consulting, including phone, on-site client work, research, estimates and proposals
Document client requests daily to organize completed and future client work
Assist in authoring standards of care for client work
Share and train on new technologies and best practices
Determine the best solutions for a broad client base
Delight clients and coworkers with outstanding support
Attend new business meetings
Supervise other associates or freelance consultants when appropriate
Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential. Business travel will be reimbursed according to standard practices.
Job Type: Full-time
How many years of Technical Support experience do you have?
Are you authorized to work in the following country: United States?
Are you willing to undergo a background check, in accordance with local law/regulations?
Mann is a San Francisco-based technology consulting practice, in business since 1991. Privately-held and family-owned, we support thousands of small business professionals throughout the SF Bay Area with a group of talented, certified, kind and patient experts.
Named one of the 100 fastest growing companies in the SF Bay Area in both 2016 and 2017, we're busy ensuring internet connections are failing over to secondary providers when there are outages. We're restoring from backup so that a stolen laptop doesn't mean days of downtime. Building checklists to onboard or offboard people quickly as your business grows. Setting up VOIP support queues. Helping startups ensure their SDR's can dial prospects from Salesforce or getting digital signage for companies tracking key metrics.