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Company: Concentrix
Department: IT
Location: Dartmouth, Nova Scotia


Job Description: Deskside Support Level II - macOS
Function: IT

Job Description

Roles & Responsibilities:
 Administrating JAMF Pro at a local site level
 Troubleshoot issues with in terminal commands and scripts
 Troubleshoots and resolves software and hardware problems for internal customers in a Business centre  Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools.
 Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager  Troubleshoots/resolves remote access problems for offsite users  Provides macOS/Windows problem solving for local users  Performs new hardware installation and upgrades; Must be able to lift 30kg
 Builds, reconfigures, maintains, and repairs Apple and PC workstations (desktops and portables)
 Performs movement, additions and changes to equipment (computer hardware, cables)  Performs applications installation, re-installation, configuration and upgrades  May assist in network application installations  Executes all existing security procedures for safeguarding hardware and software physical assets  Resolves basic network connectivity issues as necessary  Assists with hardware/software set up for on-site user business presentations  Tracks hardware inventory
 Ensuring Root Cause Analysis (RCA) is robust, complete and accurate for outages
 Ensure tracking and driving RCA actions to be completed
 Other duties as assigned


Desired Skills:
 Excellent verbal and written communication skills.  Good knowledge of shell scripting in bash or similar.
 Should be willing to work in shifts.
 Overall should be a good team player with willingness to learn and drive to achieve.  Strong experience with using and administrating JAMF Pro
 Experience using terminal commands and simple scripts
 Knowledge of Remedy


 Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training  Regular degree/diploma in Information Technology (would be given preference)
 Network specialization courses would be considered an asset:
o A+/Desktop+
o MCSA/MCSE and/or ACTC or similar certification(s) o Jamf CCT and/or CCA
Experience:  4+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent  System administration experience, with knowledge in Mac OS X, iOS & Windows 7/10
 Experience in coding and shell scripting; Bash, PHP, Swift, AppleScript and Automator a plus  Experience utilizing desktop management tools such as Jamf (Casper), Ghost, Deploystudio,  Experience in managing/utilized Activity Directory 2008/2012

How to Apply
Job # R-86452

Created: by Wanda
Modified: by jake.korinek
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