Company: Marymount Manhattan College
Department: IT Department
Location: New York City
Mac Technician with good multimedia and network knowledge. Skills required would be competency in Mac operation, preferably in some sort of design capacity, including knowledge of OSX, peripheral hardware and creative software troubleshooting. The post will call for general office and technical duties including inventory, equipment installation and troubleshooting, cleaning and maintenance of kits, logging of any hardware faults and a variety of administrative tasks. This position reports to the Director of Mac Technical Support.
Characteristic Duties & Responsibilities:
Provide all phases of Network, PC and Mac support.
Perform network, workstation, and printer deployment, troubleshooting and installations.
Troubleshoot and repair/upgrade/deploy workstations and software/hardware.
Assist Users (Faculty/Staff/Students) with software troubleshooting questions or problems.
Development of documentation, training materials and workflow processes.
Assist with evaluating new software applications.
Supervise the Mac/Multimedia Labs.
Troubleshoot digital video capture and audio/video conversions
Research vendors, communicate and work with other departments.
Tier 1, 2 Mac Troubleshooting
Fulfill other technical duties as assigned by his/her supervisor.
Basic Knowledge of Apple Hardware: iPhone, iPad, and other Apple products
JAMF Pro (Casper Suite) Software experience: Casper Remote, JSS, Casper Admin, Composer
MAC OS Operating Systems, iOS Deployment and Networking
Knowledge of Creative Software: Adobe Creative Cloud, Final Cut, Pro Tools, Max/MSP, Isadora, Garage Band, etc. Basic Knowledge of Productivity Software: MS Office, iWork, iLife, Google Sheets
Knowledge of troubleshooting Audio/Video Technology
Independently solve hardware/software problems and document
Be eager to learn and self-train
Possess excellent communication and customer-service skills Detail oriented and organized
Willing to work long hours when needed
Bachelor Degree, Technical Certificates and 2-3 years’ experience in the duties and responsibilities specified. Or – Associate Degree, Technical Certificates and five years’ experience in the duties and responsibilities specified. Higher Education exposure is desirable.
Basic knowledge of Open/Active Directory, LDAP
Familiarity with Cloud Services: iCloud, Google, Office 365, etc.
Knowledge of UNIX, MySQL and additional certificates
Knowledge of ARD, Adobe CCP, Apple Configurator, Auto Packager
Jamf Pro Certificates: CCT, CCA
Apple DEP/VPP, GSX Programs Apple Certificates: ACMT
Mac OSX Server