Company: Forget Computers
Location: Chicago, IL
This role is performed by a technical professional with excellent customer service and communication skills who specializes in providing support to clients on Apple hardware and software. Activities include operation and maintenance nearly exclusive to the macOS, although knowledge and experience with iOS are also beneficial. You will provide support to clients on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical assistance. Document, track and monitor the problem to ensure a timely resolution.
Applies technical knowledge to assist clients with Apple technology.
Coordinates investigations to resolve information system issues. Researches to understand, explain and address technology issues. Communicates updates to users that have been or may be affected by a problem. Follows up with users after issues have been resolved. Utilizes help desk tracking software to present recommendations and improvements for user systems. Initiates onboarding procedures for new users into the system. Ensures response times are quick and effective to resolve requests appropriately. Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.
Performs work under direct supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to a subordinate group.
Typically requires a Bachelor's degree or up to 2 to 4 years of Apple-related technical experience.
Forget Computers helps businesses use Apple technology to build resiliency and efficiencies through a modern framework of tools, methods, and workshops.
Visit the Forget Computers Jobs Board to apply.