Location: Las Vegas, NV
ReliaQuest is seeking a Technical Support Engineer in our Las Vegas and Tampa offices.
Job posting link must be viewed in Firefox or Chrome on a non-mobile device
ReliaQuest is seeking a Technical Support Engineer in our Las Vegas and Tampa offices. This person will be responsible for desk side and remote support for our 3 offices across 3 cities and 2 countries. Current environment is about 10% Macs and 90% Windows, but the Mac population is ever growing and you will have an opportunity to work on both kinds of systems.
This candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This person will also be a key member for RQ Infrastructure, where they will be working with a variety of security technologies (SIEM, IDS/IPS, FIM, NAC) for field support and R&D. This individual will also be directly responsible for the configuration and management of and enterprise level service management software. This is a great opportunity for someone interested in learning about the IT Security field.
-Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
-Manage and configure enterprise level service management software
-Respond to queries either in person, through email or over the phone.
-Write training manuals.
-Maintain daily performance of computer systems.
-Respond to email messages for customers seeking help.
-Ask questions to determine nature of problem.
-Walk customer through problem-solving process.
-Install, modify, and repair computer hardware and software.
-Clean up computers.
-Run diagnostic programs to resolve problems.
-Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
-Install computer peripherals for users.
-Follow up with customers to ensure issue has been resolved.
-Gain feedback from customers about computer usage.
-Run reports to determine malfunctions that continue to occur.
-Bachelor's Degree in a Computer Science related field
-1-3 years of experience of Linux and Windows operating systems.
-Basic understanding of Networking concepts (TCP, UDP)
-Experience resolving basic computer issues
-Experience resolving software related issues
-Ability to demonstrate good attitude, energy, and effort
For the past 11 years, ReliaQuest has pushed the boundaries of IT security — past allegiance to any one technology, the challenges of workforce limitations, or the definitions of the managed services category. Today, ReliaQuest custom-architects and scales individualized security environments that get smarter over time. By combining existing tools and technologies with the reliability of co-management and the speed and agility of Managed Detection and Response (MDR) services, ReliaQuest transforms organizations into their own security platforms – providing unmatched visibility while normalizing the security spend.
ReliaQuest operates 24 hours a day, 365 days a year from Security Operations Centers in Tampa, FL, Las Vegas, NV, and Dublin, Ireland. ReliaQuest's model is recognized by industry experts as the emerging standard for large and complex organizations. The company has received numerous accolades for its commitment to maintaining a positive company culture, including being named a Great Place to Work® and being listed as one of Fortune Magazine's Top 100 Medium Workplaces in 2017. ReliaQuest was also ranked No. 171 on Deloitte's Technology Fast 500™, a ranking of the 500 fastest growing technology companies in North America. Also in 2017, ReliaQuest CEO Brian Murphy was named EY Entrepreneur of the Year for Florida.
Equal Opportunity Employer.
Feel free to reach out to me via mtrimm[at]reliaquest[dot]com or MacBull on the MacAdmins Slack
Jamf wants to hear your general feedback around Configuration Profiles!