Company: VF Corporation
Department: Global Business Technology
Location: Costa Mesa CA
The primary responsibility of the Service Delivery Engineer Elevated Design is to Enable VF employees to use technology to make them work more efficient. Providing exceptional service that our VF employees look forward to engaging with. Adhering to financial budgets and company policy to help VF grow powerful brands.
This individual will work closely with business users to proactively address technologies needs of the creative & product design group as well as on-going IT support in a global enterprise environment supporting product designers based in different locations across the US and Europe. The individual will also provide solution and engineering assistance focusing mainly on Mac design based technologies, but including Windows as well. The responsibilities will include keeping up with technology & design industry trend, evaluating, designing, developing and managing computer images, self-services infrastructure, evaluating new technologies, engineering desktop solutions and resolving design technology-related problems. In this role, this individual will assist GBT & Business Stakeholders, project managers in the proposing, evaluating, planning and establishing technical direction of design based projects to implement technology solutions to drive business growth.
How You Will Make a Difference:
Incident resolution via global ITSM tool
Task Resolution via global ITSM tool
Deep Understanding of Apple OS and IOS products
Highly experienced in Apple based Creative Design software
Installation and Support of company required hardware (desktops, laptops, printers, IPT, scanners, phones, PDA,etc..) and software.
Working knowledge of Microsoft Windows Server platform, local Area Networks and the Wide area Network.
Maintenance and monitoring of local cable infrastructure
Be a resource to the IT Platforms that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
Responsibly maintain an accurate inventory following Asset Management policy
Handling of faulty devices
Create Accurate documentation
Monitor performance and provide feedback to the Area Lead or Delivery Coordinator
Investigate need of user training
Provide User helpdesk and tech bar type roles for face to face engagement with GBT
Years of Related Professional Experience: 10+ years
Educational/ Position Requirements:
A Bachelor’s degree in Computer Science
Experience working in the in Large Enterprise IS/IT environment, In depth technical knowledge of workstation hardware and software, printers, network devices, and peripheral equipment like scanners, RF gun, USB headset/speakers etc.
Language skills: Fluent in English, written and oral. Knowledge of other languages is an asset
Technical certifications such as Apple Certified Support Professional (ACSP) with additional Certifications in Productivity Applications and Pro Applications (eg. ACTC, ACSA, ACMA, ACMT)
Certified JAMF Casper Administrator is preferred
Analytical Skills: Yes
Influence and Leadership of small technical teams consisting of peers
Ability to Engage with business Executives and leadership to communicate GBT processes and services
Expert level knowledge in supporting integrated Mac and Windows platforms in an enterprise environment with JAMF Casper and SCCM with strong knowledge of self-service software deployment process leveraging JAMF
Expert level in Apple Operating System (Mac OS & iOS)
Support and administration with Adobe Creative Suit products
AppleScript and Bash Shell languages
MAC interoperability with Windows centric enterprise, AD, LDAP and Kerberos
Powerful Brands Powerful Platforms One VF
VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, Wrangler® and Lee®. Founded in 1899, VF is one of the world’s largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. VF is committed to delivering innovative products.
We will grow by building leading lifestyle brands that excite consumers around the world
Our One VF culture is perpetually driven — focused on constant innovation. Using deep research and insights, we combine the art and science of apparel to create products that excite consumers and inspire brand loyalty.
We responsibly manage the industry’s most efficient and complex supply chain, which spans multiple geographies, product categories and distribution channels.
Our goal is to continuously exceed the expectations of our consumers, shareholders and business partners. We help our retail partners win with consistently solid execution and outstanding service. And we continually find ways to improve our performance and generate bottom line results.
Our associates are the engine of our success. They share a deep commitment to diversity — in people and ideas. We conduct business with the highest levels of honesty, integrity and respect for others, and we foster a positive work environment based on creativity, collaboration and congeniality.
These are the things that make us a leader. These are the things that make us VF.
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