Strong MacOs experience
Experience working in an Enterprise Environment
EXECUTIVE SUPPORT ANALYST SUMMARY
The ExecutiveSupport Analyst is responsible for the overall technology needs of Executiveswith roles essential to the day-to-day operations of the Walt Disney Company.
The ExecutiveSupport Analyst provides priority response and resolution for all reported technology issues.
Â· Rapid response and ownershipof issues and requests reported by customers via telephone, email or support ticket
Â· Document and report on allwork performed on behalf of customers
Â· Acquire, stage, and deploycomputers, printers, software, and peripherals
Â· Maintain accurate inventoryand support records
Â· Work with service providersto expedite and resolve issues impacting productivity
Â· Produce verbal and writtenstatus reports with emphasis on high-profileissues
Â· Adhere to company andbusiness unit policies and standards
Â· Establish and maintainrelationships with service providers, manufacturers, resellers and contractors
Â· Exercise discretion as appropriate
Â· Proactively monitor, assessand address support requirements
Â· Create system and supportdocumentation as required
Â· Well-developed sense of urgency
Â· Enthusiasm, resilience, and apositive attitude
Â· Maintain a professional appearance
Â· Enjoy working on a team andcomfortable sharing responsibilities
Â· Superior customer service andpeople skills
Â· Must be an exceptional communicator
Â· Field experience supporting avariety of technologies and services (see below)
Â· Advanced technical abilitiesincluding solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Â· Strong networking knowledgewith an emphasis on TCP/IP protocol, Microsoft Exchange,
Â· and Active Directory
Â· Work and complete projectswith minimal supervision
Â· Attention to detail
Â· Ability to juggle time andresources to meet or exceed expectations in high-profilesituations while maintaining professionalism under pressure
LIST OF TECHNOLOGIES â€ "(Inclusive of, but not limited to)
Windows 7, Windows8, Mac OS, Linux or UNIX experience NOT required but would be a PLUS, iOS,Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, VideoConferencing, remote connectivity (i.e. LogMeIn or Bomgar), Citrix,virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking,wireless and mobile networking, Mobile Device Management (i.e. MobileIron),Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketingsystems (i.e. ServiceNow), hard drive encryption products (i.e. AppleFilevault, PGP, Credant), enterprise backup products (i.e.
Connected Backup),SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/sohonetwork equipment (i.e. routers, switches, wireless access points, powerlineethernet adapters, etc.)
Please submit your resume in word format to firstname.lastname@example.org.
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