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Company: MergeIt
Location: Burbank.CA

Job Description

Strong MacOs experience
Experience working in an Enterprise Environment

The ExecutiveSupport Analyst is responsible for the overall technology needs of Executiveswith roles essential to the day-to-day operations of the Walt Disney Company.

The ExecutiveSupport Analyst provides priority response and resolution for all reported technology issues.


· Rapid response and ownershipof issues and requests reported by customers via telephone, email or support ticket
· Document and report on allwork performed on behalf of customers
· Acquire, stage, and deploycomputers, printers, software, and peripherals
· Maintain accurate inventoryand support records
· Work with service providersto expedite and resolve issues impacting productivity
· Produce verbal and writtenstatus reports with emphasis on high-profileissues
· Adhere to company andbusiness unit policies and standards
· Establish and maintainrelationships with service providers, manufacturers, resellers and contractors
· Exercise discretion as appropriate
· Proactively monitor, assessand address support requirements
· Create system and supportdocumentation as required


· Well-developed sense of urgency
· Enthusiasm, resilience, and apositive attitude
· Maintain a professional appearance
· Enjoy working on a team andcomfortable sharing responsibilities
· Superior customer service andpeople skills
· Must be an exceptional communicator
· Field experience supporting avariety of technologies and services (see below)
· Advanced technical abilitiesincluding solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
· Strong networking knowledgewith an emphasis on TCP/IP protocol, Microsoft Exchange,
· and Active Directory
· Work and complete projectswith minimal supervision
· Attention to detail
· Ability to juggle time andresources to meet or exceed expectations in high-profilesituations while maintaining professionalism under pressure

LIST OF TECHNOLOGIES †"(Inclusive of, but not limited to)

Windows 7, Windows8, Mac OS, Linux or UNIX experience NOT required but would be a PLUS, iOS,Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, VideoConferencing, remote connectivity (i.e. LogMeIn or Bomgar), Citrix,virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking,wireless and mobile networking, Mobile Device Management (i.e. MobileIron),Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketingsystems (i.e. ServiceNow), hard drive encryption products (i.e. AppleFilevault, PGP, Credant), enterprise backup products (i.e.
Connected Backup),SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/sohonetwork equipment (i.e. routers, switches, wireless access points, powerlineethernet adapters, etc.)

How to Apply

Please submit your resume in word format to

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Modified: by bran
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