Company: National Information Solutions Cooperative
Department: Risk Management
Location: Mandan, North Dakota
This position is responsible for providing IT system and application support to NISC employees in person as well as via phone and e-mail. This position requires strong decision making skills and the ability to work under pressure at times. The ideal candidate is someone who can demonstrate the ability to fulfill the role of Helpdesk site leader for NISC’s Mandan, ND office.
Assist in daily network administration of Windows pc’s, including:
performing installations, setting up user accounts, maintaining general logins, establishing permissions
performing hardware and software maintenance, repairs, upgrades, backups, and restores and other maintenance tasks on all internal systems.
Troubleshoot and resolve Windows desktop operating system issues, including: join PCs to Windows domains
install and troubleshoot NISC software on employee PC or Mac. utilize remote connectivity tools such as Remote Desktop or WebEx to assist with support items
Create and test printers on Windows and Linux servers
Monitor Windows and Linux servers via Xymon monitoring tools.
Assist in the day-to-day meeting room AV setups. Assist in the day-to-day support of NISC’s phone system and ACD support systems. Assist in support for all internal PC hardware and software issues including PC replacement and rotation.
Assist with NISC’s internal ACD (Helpdesk) support assisting employees with questions and problems including new user set up or termination, general login and permissions, and the support of Exchange online in an Office365 environment.
Ensure that all information is appropriately entered and utilized in the iVUE Support tool.
Ensure NISC meeting rooms and other meeting technical requirements are met for the facilitation of various NISC meetings.
Provide remote support for NISC’s virtual employees. This includes VPN support, network as well as PC troubleshooting.
Ability to be the project lead on various projects within the Helpdesk team
Assist with support of okta for various applications used at NISC- one
Desired Job Experience:
Strong customer orientation.
Familiarity with the setup and support of desktop operating systems and software.
Familiarity with macOS and iOS. Familiarity with the setup and support of TCP/IP networks.
Familiarity with Virtual Private Networks (VPN), firewalls and network security.
Familiarity with Telephony.
Familiarity with of Unix.
Familiarity with okta
Strong problem solving skills and attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Ability to interact in a positive manner with internal and external contacts.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.
National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member-Owners who are primarily utility cooperatives and telecommunications companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering & operations, as well as many other leading-edge IT solutions.
At NISC, our focus is service excellence and innovative information technology solutions that enable our Member-Owners to excel in customer service, maximize diversification opportunities, and compete effectively in the changing utility and telecommunications industries.
Today, more than 20 million consumers in all 50 states, American Samoa, Palau, and Canada receive utility or telecommunications services from companies utilizing our advanced information technology systems. As a cooperative, NISC is owned by the users of our systems, our Member-Owners, providing an unparalleled working relationship and inside understanding on industry operations, changes and requirements. Our full complement of software and hardware solutions are highlighted by innovations such as:
Internet bill payment and presentation
Graphical and mobile mapping systems
Activity costing systems
Energy deregulated billing
Telecommunications switch provisioning and many others
NISC and its subsidiaries employ more than 1,280 individuals in four cities (Lake Saint Louis, Mo., Mandan, N.D., Shawano, Wis. and Cedar Rapids, Iowa). Our staff represents a blend of seasoned professionals with in-depth knowledge of the telecommunications, energy and other utility industries along with talented technical engineers skilled in the most effective software development and delivery techniques. We are dedicated to providing quality service to our Members/Customers through unlimited phone support, online user documentation and knowledge bases, hands-on learning opportunities and site visits.