Company: Chicago Public Schools
Department: Client Services
We are looking for an Apple Platform Lead to help the district with our 20k Macs and 90k iPads. The person would work hand-in-hand with our Jamf engineer.
We do things on a big scale; check us out.
The Client Services team combines home-grown and third-party tools to provide the District’s students and staff a computing experience geared toward ease of use, simplicity, and automation. Client Services’ solutions affect almost every part of the District and are constantly evolving to reflect the needs of our schools. The Apple Platform Lead will provide technical software advice for complex systems and make decisions on operating procedures and analytical approaches. He or she builds, maintains, and supports the tools that keep the District’s fleet of Apple end-user technology running smoothly and integrated with the goals of the District. Working with the Mac Management Lead, this person will support teachers in an educational institution and implementing their devices into the classroom.
The Apple Platform Lead must have a strong background in Apple systems, iPad management, and Classroom management solutions. Integrating and supporting these functions will be the primary role of this position. This person will be a Level III resource in tiered service desk hierarchy, ultimately supporting teachers in educational institutions and implementing end user technology into the classroom, as well as supporting personnel across the enterprise to perform critical business functions.
Supporting the service desk, Field Support Service vendors, and Technical Coordinators as they support the schools and students.
Testing and deployment of new and updated software to client iPads and Macs
Recognizing areas for improvement, and working to realize those improvements
Implementing policy changes on the client iPads and Macs via the most appropriate methods
Documenting the tools and systems you build or maintain
Bachelor's of Science in Computer science or equivalent work related experience.
Experience with Apple’s VPP solution and device-based application deployments
An enthusiasm for learning new skills
Ability to troubleshoot complex systems
Excellent verbal and written communication skills
Self-motivated with an ability to successfully prioritize tasks
Experience with JAMF’s Casper Suite
Familiarity with VMware’s AirWatch
Technical troubleshooting experience with iOS and OSX devices is required
Understanding of OSX management via Jamf, VNC, and the command line.
Configuration standardization and device deployment for iOS and OSX
Wireless network (Wi-Fi) setup
Outstanding customer service skills as well as strong verbal and written communication.
Strong interpersonal and organizational skills
Experience with classroom management solutions.
The Chicago Public Schools is one of the largest schools districts in the world, and it's Client Services team provides L3 service to 200k Chromebooks, 150k Windows systems, and 100k Apple devices. We shape and define how technology is used in the classroom, benefitting our 300k students.
Look for our Apple Platform Lead position here:
Apple Platform Lead