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Company: ClassPass
Department: IT
Location: New York


You are an experienced IT specialist with a passion for helping others. You understand the needs of a rapidly growing company and know how to scale systems and processes accordingly. You can identify issues before they arise and tackle them with speedy, thoughtful and effective solutions. You have excellent communication and organizational skills to provide timely and effective resolutions for a diverse set of technology issues. This is a full-time, permanent role.

Job Description

What You’ll Do:

Resolve helpdesk tickets, providing swift solutions for all employees
Troubleshoot computer hardware, software, VOIP devices, network issues
Work on IT projects from research to implementation
Develop and document IT procedures
Procure equipment from vendor partnerships
Manage ClassPass owned equipment
Owns small to medium tasks like onboarding and offboarding
Assists with research and implementation of IT projects

Who You Are:

4+ years of IT experience in a macOS and Google Apps environment within a fast-growing and rapidly changing enterprise
Advanced knowledge of installing, configuring, and troubleshooting macOS, integrating enterprise-level A/V systems, and administering several cloud-based services (e.g. Google Apps, Slack, LastPass, Zoom)
Experience in supporting remote users and locations
Track record of thriving in a fast-paced, startup environment
Strong time management skills and ability to juggle multiple requests at once
Diligent about capturing, tracking, and closing helpdesk tickets to ensure quick response times
Requires minimal technical direction to solve problems
Understands how their work fits in with other ongoing projects


Top notch customer service skills
Excellent communication skills, written and verbal
Professional and personable, capable of building relationships with other departments within the organization
Well versed in administering cloud based services
Effective in balancing time management between interrupts and larger projects
Knowledge of networking concepts

Required Experience:

macOS and Apple Hardware
Google Apps For Business

Good to have:

AV and teleconferencing systems
JumpCloud/Directory Services
Experience with office build-outs and/or moves

How to Apply

Created: by RandyTanenhaus
Modified: by jake.korinek
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