Company: National Information Solutions Cooperative
Department: Information Security & Risk Management
Location: Mandan, North Dakota
NISC specializes in developing and deploying software solutions for over 800+ utilities and telecoms across North America. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.
This position is responsible for providing Internal Application and system support to NISC employees in person as well as via phone and e-mail. This position requires strong decision-making skills and the ability to work under pressure at times. This position is for our Missouri or North Dakota offices.
Knowledge in the following applications –
ManageEngine Desktop Central
JAMF Casper suite
Maas360 in support of mobile device management
RSA maintenance and support
Strong Active directory knowledge
Vmware Horizon VDI
Email flow troubleshooting
In depth TCP/IP networking knowledge
Xymon monitoring tools
Assist in daily administration of Internal Application and system support including:
Administration and NISC’s internal applications.
Performing software maintenance, upgrades and other maintenance tasks that reside on internal servers and cloud-based platforms.
Administration on Office365 Tenant.
Administration of Vmware Horizon VDI.
Install and troubleshoot various applications used on NISC’s internal systems.
Administration of Windows Server operating systems.
Administration of Linux server operating systems.
Administration of phone system, including voicemail and ACD systems.
Willing to participate in after hours on call rotation and other after hours work as needed.
Desired Job Experience:
Strong customer orientation.
Strong problem-solving skills and attention to detail.
Strong verbal and written, interpersonal, and communication skills.
Ability to work independently, as well as in a team environment.
Ability to effectively adapt to change.
Ability to interact in a positive manner with internal and external contacts.
Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
Commitment to NISC's Statement of Shared Values.
Ensure that all information is appropriately entered and utilized in the iVUE Support tool.
Desired Education and/or Certification(s):
Bachelor’s Degree in a computer related field or equivalent experience preferred.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit. In addition, in order to perform the duties of this position, the employee is required to lift at least 70 lbs. frequently each day.
NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 800+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help.