Location: Washington DC or Remote
Congratulations! We're super excited that you found our ad. It's hard to come by unique, talented individuals like you.
As an Operations Coordinator you’re a tech-savvy professional who is a very good at project management, detail coordination, and interacting with both clients and in-house staff.
Specifically you’ll be the key person supporting our sales and technical support teams. You’ll have complete responsibility for managing project coordination including scheduling meetings, tracking actions, following-up on critical priorities, and ensuring everything is running according to plan. The company will look to you to make sure projects are done on time and meet client needs. And you are the point person for ensuring the customer experience is exceptional.
Enhance existing - and develop new - project plans for all our existing engagements.
Ensure plan goals are clearly identified and that all tasks are in place and properly resourced in order to support those goals.
Track the activities of implementation and customer support to ensure project plans are being executed on time.
Develop contingency plans for high risk components of the plan such that if things get off track, you’ve already developed processes to handle.
Communicate seamlessly and positively between the various in-house teams and our clients.
Become adept at understanding the technologies we recommend so that you can best understand client needs and project details.
Support internal group meetings, track actions, and ensure ownership and accountability of action completion.
Support sales initiatives, including helping book appointments and scheduling any onsite business with clients.
Establish best practices for office processes and procedures, including an escalation process if projects get off track or key actions are falling behind schedule.
Proven experience in project management and/or operations coordination roles.
Exceptional organization and planning skills, ideally across complex projects.
Excellent verbal and written communication skills with a proven ability to work through the sometimes-conflicting demands of client needs and schedule realities.
Superb action tracking and follow-up skills, with experience developing contingency plans for the riskier parts of projects
Demonstrated expertise with various PM/operations management tools, specifically Atlassian Jira
Solid technical background with hands on experience in digital technologies, and the ability to explain technical issues and decisions in clear, straightforward language.
Familiarity with modern software and hardware, including Apple’s product line and leading cloud solution providers like Google, Amazon, and Microsoft.
Excellent listening skills and empathy.
We're a young IT consulting firm that provides business technology solutions to a variety of amazing clients in the DC area. We help our clients find technical solutions to real-world business problems. The important thing about our company is that it's growing fast, --really fast. We need people like you to keep up this amazing momentum without sacrificing the exceptional services we provide to our clients.
We are experts at integrating Apple products into busy offices, and we love helping people learn to love their new macOS or iOS device. We use JAMF Pro to deploy and manage devices (and to keep the IT side of things). We're also experts and helping businesses get setup with G-Suite (formerly Google Apps), VoIP phones, BambooHR, Atlassian products (JIRA and Confluence), and network equipment from Cisco Meraki.
We also specialize in putting technology to work in ways that improve process for small to mid-size organizations, where we know our skills and services best match their needs and budgets. We excel in helping companies and nonprofits with 10 to 100 employees: advertising and P.R. firms, law firms, retail establishments, and everything in between.
Everyone here is insanely passionate about what we do and how we do it. We don't want you wearing a suit, and you may often find someone not wearing shoes. There tends to be quite a bit of laughing (and yes, sometimes crying). You will be required to bring your personality to work with you every day. We're not talking about demotivational posters and Dilbert comics--this isn't a gimmick. Who you are and how you fit in is more important than the technical certifications and résumé (although those things are important, too). It's because everyone really, really cares about this company, and is personally invested in its excellence.
You've heard of rules of thumb? Alectrona has only one: hire awesome people. At Alectrona, there is no Rule #2. We combine problem solving expertise with exceptional customer service. How? I-t's simple (but not easy): we hire really cool people. We hire fantastic teachers, and turn them into technology experts. It's hard work, but as our clients can attest, it pays off.
Our clients love that we solve problems. We spend time with the people we support, discovering not only their technology needs but their hobbies, interests, hang-ups and fears. Biggest fear? That technology is something scary and intimidating -- we love stomping on that boogieman.
Our office is easy to transit to in the Chinatown area of Washington DC and less than a block away Metro stations serving the Red, Yellow, and Green lines. There’s also lots of amazing places to eat so you won’t go hungry working here either.
We'll read your stuff, and let you know what we think.
If we think you might have the right stuff, we’ll setup a call.
If that goes well, we'll set up a meeting for coffee or drinks.
If you are fantastic, we'll extend an offer that will make you very happy.