Location: Atlanta, GA
Although we’re proud of our history, we’re just as excited about the future! We want to create a world-class culture that attracts, develops, engages and retains the nation’s elite talent. To do this, we’re looking for an energetic and engaging IT Support Specialist with a focus on customer service to our Corporate IT team. You’ll own all things IT support: new hire equipment, IT ticket troubleshooting, office AV equipment, technology improvements as well as responsibility for maintaining the network. Service to our customers is one of our core values; service to our team members is just as important.
This is a high profile role in our company because it touches every team in our company. You’ll work with our Software Engineers, Sales, Customer Success team members, and CEO. This is a great way for your work to stand out with our Executive team.
Why You’ll Love SalesLoft:
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.
These are the values that define who we are, and which have empowered our staggering growth since our founding in 2011. It's exciting to be North America's 7th fastest growing company!
At SalesLoft, our mission is to activate the authentic seller in all of us. More than 400 “Lofters” are deeply committed to building the Modern Sales Engagement Platform that allows our 2000+ clients (i.e. Square, Cisco, Alteryx, Dell, MuleSoft, etc.) to reach their customers faster and more effectively.
We’re on a mission to redefine an industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling! We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way.
As a testament to the culture we've collectively built, our world-class team has been voted by the Atlanta Journal-Constitution as the Top Midsize Workplace in 2018 and 2019.
-Approach every IT ticket with a customer service viewpoint within appropriate SLAs
-Respond to IT tickets to troubleshoot technical issues, install software, or issue additional equipment, both on-site in Atlanta and remotely
-Setup new employee MacBooks, monitors, and any other necessary equipment
-Become proficient with Apple DEP, Jamf Pro, as well as the Okta SSO Platform
-Assist with technology requirements at company meetings
-Assist with building out conference rooms and office space: mount audio visual equipment and cable management, etc.
-Perform equipment inventory and asset tagging Accountable for managing receipt, documentation, and storage of IT equipment
-Discover ways to improve processes and incorporate technology
-Proactively write and update technical documentation for end users and the IT team
-Assist with other IT projects on an ad hoc basis
-At least 3 years experience in an IT support role, managing Apple technologies
-Extraordinary written and verbal communication skills
-Exceptional multi-tasking skills with a strong attention to detail
-Experience with advanced MacOS setup and troubleshooting
-Experience with Zendesk or other similar ticketing systems
-Working knowledge of G Suite (Gmail, Docs, Sheets, Slides, Drive)
-Strong experience with audio/visual equipment with Zoom
-Strong general knowledge of computer hardware and networking
-Ability to thrive in a dynamic, fast-paced startup environment
-Industry certifications such as CompTIA A+, Apple ACMT/ACA, Jamf 100, or similar preferred
Here's why we think you should come work with us:
You will become part of an amazing culture with a supportive CEO and smart teammates who actually care.
You will work with an amazing team you can learn from and teach.
You will experience joining a high-growth/high-traction organization.
You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas.
We have a vibrant, open office that utilizes modern technology.
You will grow more here than you would anywhere else. That is a promise.
You can apply at our job listing here: sal.es/careers