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Company: Columbia Advisory Group
Location: Commerce, Texas

Summary

Responsible for supporting day-to-day desktop users with MacOS infrastructure administration (OS/Security patches, monitoring, imaging, MacOS service request resolution, etc.). Responsibilities also include being involved in supporting onsite and offsite projects and support for other offsite offices.

Job Description

The Technical Environment
• The server environment primarily consists of servers running VMware on HP hardware in a virtualized environment
• The desktop computing environment consists of Apple branded hardware running Apple MacOS (various versions) and Microsoft Productivity Applications (Office, OneNote, etc.)
• Support includes, but is not limited to, maintenance, troubleshooting, repair, upgrades and installation of hardware and software, MacOS administration, upgrades and maintenance
• The PC desktop computing environment consists primarily of Dell branded hardware running Windows (various versions) and Microsoft Productivity Applications (Office, OneNote, etc.) among other proprietary and commercial applications

Responsibilities

Responsibilities include but are not limited to:
• Second level escalation path for local and offsite IT MacOS and hardware question / tickets
• Mac administration - OS/Security patches - MacOS build process - System maintenance
• Macs running Parallels or similar hypervisor software

IT System Administration
• Shared responsible for day-to-day administration, maintenance, and operations of the MacOS infrastructure
• Maintains desktop / laptop infrastructure, including resolving hardware issues and installing patches and updates
• Maintains Mac deployment infrastructure across organization
• Troubleshoots desktop / laptop and network issues
• Participates in the Mac desktop and Mac labs strategy meetings
• Automate using scripting and enhancing / re-engineering processes to gain efficiencies
• Maintains Self Service repository for OS software titles

End user support • Provides escalation support to Help Desk Mac staff as well as support for MacOS configuration issues
• Resolve problems, providing long-term problem resolution
• Coaching / training other IT staff
• Transfers knowledge and skills to other IT teams including Front Desk & Call Center
• Creates / enhances and shares documentation of systems and processes
• Creates / enhances knowledge base / how-to documentation
• Provides best practice of system administration to improve support model

Qualifications

1-2 years of experience
Knowledge of Mac user environment Experience supporting day-to-day desktop users with MacOS infrastructure administration

Company Description

Columbia Advisory Group delivers exceptional Information Technology services. Our goal is to improve an organization’s IT performance and quality, operating within budget, and reducing execution risk. We continually improve our services through process review, employee feedback, employee training and development, and customer evaluations. Our headquarters is located in Dallas, Texas, and we have a national presence. We offer the latest in technology, competitive pay, benefits, and opportunities for advancement. We are always looking for sharp, talented people to add to our IT diligence, managed services, or IT consulting teams.

Additional Information

We also have a senior role available (see brief details), both positions are available due to internal promotions.

Responsible for supporting day-to-day desktop users as well as operating and administering the FileWave and WSUS servers (for Workstation OS/Security patches, monitoring, Imaging, and OS service request resolution), Responsibilities also include being involved in supporting onsite and offsite projects and support for other offsite offices.

How to Apply

Please send resumes to jgreenley@columbiaadvisory.com

Created: by janicegreenley
Modified: by bran
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