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Company: Addiction Campuses
Department: Information Technology
Location: Nashville
URL: https://www.indeed.com/viewjob?jk=124ee0ea38af3b40

Summary

Manage and maintain all Freedom Healthcare end-user desktop hardware, mobile devices, software applications, operating systems and network connectivity, and provide Tier 1 support for all IT-related technical end-user desktop issues.

The ideal candidate will be a confident and highly organized self-starter with first class communication and problem solving skills. Demonstrate exceptional customer service skills to end users.

Essential Duties and Responsibilities

Provides initial Tier 1 and 2 support for all assigned support desk incident requests. Performs initial problem discovery, escalation and resolution for all requests. Logs requests and documents request resolutions appropriately.
Manage, sorting, and tracking service requests. Ensure proper recording, documentation and closure in help desk tracking system.
Develop standard procedures for recurring service request issues
Configures OSX, Windows, and Chrome OS to meet established departmental criteria.
Create documentation on standard support resolutions and publishes this documentation accordingly for future reference.
Perform routine patching for desktops and laptops using platform specific tools (i.e. OSX, WIn).
Perform administration tasks in Okta and business systems - maintaining security account access and authorizations for new and existing end-users.
Maintain and Administer Desktop/Laptop encryption process.
Administer e-fax services.
Participate in the IT rotation for after-hours, on-call support.
Implement special projects or tasks as assigned.
Perform light duty facility tasks.
Job Knowledge, Skills and Abilities Required

Ability to communicate effectively verbally and in writing.
Demonstrate the ability to effectively analyze and resolve problems and be assertive in presenting solutions.
Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal supervision.
Hands on experience with configuration and security laptops, desktops, and tablets.
Hands on experience with Single Sign On tools, such as Okta.
Gsuite Administration experience a plus.
Hands on experience troubleshooting and installing Mac OSX, Windows, G Suite, and MS365.
Experience working with various medical records technology such as Patient CRM (Salesforce), EMR (Zencharts, etc)
Hands on experience with printers and print servers required.
Hands on experience with remote support tools preferred.
Experience with regulatory and legislative authorities including but not limited to HIPAA, PCI, and PII preferred.
Hands on experience with Antivirus software a plus.
Education

High school diploma or equivalent required. Bachelor’s degree in Computer Science or a related MIS discipline preferred.
At least 3 year’s experience working as a Desktop Support Technician or equivalent.
Supervisory Responsibilities

None.

Working Conditions/Environment/Physical Demands/Travel Required

General office working conditions; sitting and using a computer and a telephone for long periods of time.
Protection from weather conditions but not necessarily from temperature changes.
Percentage of travel: negligible.
May be required to move IT equipment above 25lbs.
Job Type: Full-time

Job Type: Full-time

Experience:

Information Technology: 1 year (Preferred)

Job Description

Essential Duties and Responsibilities

Provides initial Tier 1 and 2 support for all assigned support desk incident requests. Performs initial problem discovery, escalation and resolution for all requests. Logs requests and documents request resolutions appropriately.
Manage, sorting, and tracking service requests. Ensure proper recording, documentation and closure in help desk tracking system.
Develop standard procedures for recurring service request issues
Configures OSX, Windows, and Chrome OS to meet established departmental criteria.
Create documentation on standard support resolutions and publishes this documentation accordingly for future reference.
Perform routine patching for desktops and laptops using platform specific tools (i.e. OSX, WIn).
Perform administration tasks in Okta and business systems - maintaining security account access and authorizations for new and existing end-users.
Maintain and Administer Desktop/Laptop encryption process.
Administer e-fax services.
Participate in the IT rotation for after-hours, on-call support.
Implement special projects or tasks as assigned.
Perform light duty facility tasks.
Job Knowledge, Skills and Abilities Required

Ability to communicate effectively verbally and in writing.
Demonstrate the ability to effectively analyze and resolve problems and be assertive in presenting solutions.
Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal supervision.
Hands on experience with configuration and security laptops, desktops, and tablets.
Hands on experience with Single Sign On tools, such as Okta.
Gsuite Administration experience a plus.
Hands on experience troubleshooting and installing Mac OSX, Windows, G Suite, and MS365.
Experience working with various medical records technology such as Patient CRM (Salesforce), EMR (Zencharts, etc)
Hands on experience with printers and print servers required.
Hands on experience with remote support tools preferred.
Experience with regulatory and legislative authorities including but not limited to HIPAA, PCI, and PII preferred.
Hands on experience with Antivirus software a plus.
Education

Responsibilities

Essential Duties and Responsibilities

Provides initial Tier 1 and 2 support for all assigned support desk incident requests. Performs initial problem discovery, escalation and resolution for all requests. Logs requests and documents request resolutions appropriately.
Manage, sorting, and tracking service requests. Ensure proper recording, documentation and closure in help desk tracking system.
Develop standard procedures for recurring service request issues
Configures OSX, Windows, and Chrome OS to meet established departmental criteria.
Create documentation on standard support resolutions and publishes this documentation accordingly for future reference.
Perform routine patching for desktops and laptops using platform specific tools (i.e. OSX, WIn).
Perform administration tasks in Okta and business systems - maintaining security account access and authorizations for new and existing end-users.
Maintain and Administer Desktop/Laptop encryption process.
Administer e-fax services.
Participate in the IT rotation for after-hours, on-call support.
Implement special projects or tasks as assigned.
Perform light duty facility tasks.
Job Knowledge, Skills and Abilities Required

Ability to communicate effectively verbally and in writing.
Demonstrate the ability to effectively analyze and resolve problems and be assertive in presenting solutions.
Ability to organize and set priorities according to situational demands and work effectively under stress and with minimal supervision.
Hands on experience with configuration and security laptops, desktops, and tablets.
Hands on experience with Single Sign On tools, such as Okta.
Gsuite Administration experience a plus.
Hands on experience troubleshooting and installing Mac OSX, Windows, G Suite, and MS365.
Experience working with various medical records technology such as Patient CRM (Salesforce), EMR (Zencharts, etc)
Hands on experience with printers and print servers required.
Hands on experience with remote support tools preferred.
Experience with regulatory and legislative authorities including but not limited to HIPAA, PCI, and PII preferred.
Hands on experience with Antivirus software a plus.
Education

How to Apply

https://www.indeed.com/viewjob?jk=124ee0ea38af3b40

Created: by addictioncampus
Modified: by bran
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