Company: Foundation Technologies
Location: Minneapolis/St Paul
We’re not like other IT organizations. We’re not looking for geeks or geniuses or specialists. We’re looking for the ultimate generalist. Our Field Techs are required to be technologically agnostic. Windows, Macs, Linux, Unix. That’s what we know. That’s what we fix. Rest assured though; we're still Apple fans at heart.
Essential Duties and Responsibilities
Provide onsite and remote support for desktops and servers of all flavors
A blend of working independently, while also being a part of our larger team is a must
Understand and deploy Open Directory and Active Directory environments
Deep knowledge of email systems and troubleshooting Exchange, Google Apps, and other mail platforms
Deep knowledge of networking, routing, firewalls and remote VPNs
Understand and build solutions based on client’s technological needs
Flexibility in scheduling to support 24/7 operations as a team
Juggle many clients and tasks without fear
Clear, concise and precise communication is an absolute must
Bring diverse opinions and backgrounds to the proverbial table
Help folks Get Back to Work
4-7 years of direct customer support in a technical role
Apple certifications are highly desired
Jamf certifications highly desired
CompTIA Network + is highly desired
Knowledge of both Mac and Windows operating systems, as well as common software packages that our clients use – Adobe Creative Suite, font management, digital asset management, Microsoft Office products and more
Working knowledge of Mobile Device Management of iOS and Android devices
A desire to inspire the creative work of others
A love for pure chaos
While performing the responsibilities of the Field Tech’s job, these work environment characteristics are representative of the environment the Field Tech will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Field Tech’s job. This job is mobile, and it is expected that you can navigate the streets of Minneapolis/St. Paul within legal guidelines.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate, with occasional 80’s music.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Field Tech. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the Field Tech’s job.
While performing the responsibilities of the Field Tech’s job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Understanding Pantone is one thing, but seeing color is not a necessity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.