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Jamf Nation, hosted by Jamf, is a knowledgeable community of Apple-focused admins and Jamf users. Join us in person at the ninth annual Jamf Nation User Conference (JNUC) this November for three days of learning, laughter and IT love.

Job Description

McAfee is seeking a Tier 3 Support Engineer to join our global operations team. If you are passionate about the Mac, focused on security, and delight in supporting users worldwide, this is the position for you!

Responsibilities

  • Provide application and device support to internal macOS and mobile users
  • Provide assistance as needed to remediate non-compliant devices to meet security standards
  • Package applications, maintain corporate app store (“Self Service”) entries, and manage application patching
  • Ownership of macOS build, user and technician documentation, and triage/escalation processes

Qualifications

Required

  • Minimum 2 to 3 years of prior experience in enterprise environments supporting Apple devices
  • Familiarity with all recent releases of macOS (Sierra, High Sierra & Mojave)
  • Experience in providing user support in a global environment and varying levels of technical acumen
  • Experience administering Jamf Pro (policies, config profiles, extension attributes, etc.)
  • Familiarity with various tools to assist in the deconstruction and rebuilding of installer packages (Packages, Suspicious Package, MDS, and AutoPkgr).
  • Experience with macOS shell scripting (bash, python or perl)

Preferred

  • Microsoft Office configuration and troubleshooting
  • PKI/Wi-Fi (802.1x) / WireShark experience
  • Exposure in working with engineering level support (Apple, JAMF, etc.)
  • Apple or Jamf certifications highly preferred
  • Previous experience working in a help desk environment would be helpful
  • Prior experience with iOS or Android mobile device management tools such as Intune or Mobile Iron

Company Description

Together Is Power. It’s more than a tagline. It defines our beliefs and exemplifies the value we place on our greatest assets – our employees. That’s why we’ve created a truly unique environment at McAfee, filled with possibilities at every turn. You’ll find a family-like company culture where people really do look out for one another, as well as executive leadership that’s accessible, approachable, and transparent. We also have a serious commitment to fun with things like celebrations and family-first opportunities, office scooters, and our PAW Program that allows you to bring your dog to work. This is a diverse and inclusive workplace where you can innovate, grow, and make an impact on the communities we serve.

How to Apply

Apply online at careers.mcafee.com!

Created: by scheb
Modified: by bran
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