Company: Palo Alto Networks
Location: Santa Clara, CA
At Palo Alto Networks® everything starts and ends with our mission: protecting our way of life in the digital age. It’s inspired by our vision: a world where each day is safer and more secure than the one before. These aren’t simple statements. They won’t be easy either – but we’re not here for easy. We’re here for better. As a company with a foundation in challenging the way things are done, we’re looking for innovators who are as committed to shaping the nature of cybersecurity as we are.
Our Global Client Success team is fiercely dedicated to the success of our employee teams that use both Mac and PC equipment.
With a high sense of customer service along with mac ninja skills, the Sr. Apple Engineer is responsible for Mac environment and management of MacOS and iOS devices including image creation and deployment with a strong emphasis on scalable solutions and automation.
Act as the Subject Matter Expert on MacOS, iOS, and Apple technologies, recommending and implementing security policies as needed
Mentor level 1 and 2 helpdesk teams and help develop standards and procedures as needed
Design, create and maintain Mac OS image/staging and deployment methods
MySQL, Linux, and Apple server administration as needed
Coordinate and execute patching and OS upgrades
Provide 3rd level support for escalations
Maintains Mac management infrastructure (Casper)
Use out-of-the-box thinking to create scalable solutions with a strong sense of prioritization
Help coordinate software rollouts to minimize negative impact to business
Create and maintain scripts, packages, utilities, and configuration profiles
Work with Disaster Recovery team to ensure desktops and critical business apps are recoverable
Proactively implement solutions to increase self-service and minimize business downtime
Partner with international IT teams to ensure all solutions will function globally
Partner closely with Help Desk and Operations teams to ensure that all necessary documentation/training is available
Participates in Project Meetings as needed. Work with project teams to implement changes as needed Collaborates with vendors to design and implement solutions and resolve issues
Advanced knowledge of building and maintaining JAMF software and services
Ability to partner with and influence key stakeholders to make complex recommendations involving multiple competing priorities
Ability to approach conflicts as opportunities Strong oral, written and formal presentation skills including ability to communicate complex ideas to audiences of different backgrounds
Builds a network of strong, collaborative relationships (e.g., with customers, employees, business colleagues, and external partners) that increases collaboration and communication
Understanding of Windows client OS, Active Directory, and how Apple integrates in an AD environment
Understanding of 802.1x, PKI, and MDM
The Employee Success Team builds and supports technology to create delightful experiences for our employees. It’s crucial that everything we offer and create are easy for people to use and understand. We have a high-performance culture filled with people that refuse to take no for an answer. Our team takes pride in taking technical excellence to a whole new level and are intrinsically motivated to do some of our best work yet.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our culture and dedication to inclusion and innovation, visit our Life at Palo Alto Networks page. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.
Learn more about Palo Alto Networks here and check out our fast facts
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