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Cloud Network Operations Engineer

Job Description

The Network Operations Engineer works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux- based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

Location: Amsterdam, NL
Education: 4 year / Bachelor's Degree (Preferred); A combination of relevant experience and education may be considered Travel: Less than 10%
Manager: Manager, Network Operations

Responsibilities

Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
Monitor software and network security on team managed servers and networks
Configure and maintain server auditing and network monitoring tools
Develop and implement performance tuning steps for application, system, and network configurations
Provide solutions and direction to customer issues via phone or email in a timely and professional manner
Maintain and expand technical documentation of processes and procedures.
Participate in a 24x7 on-call rotation
Participate in system administration duties for cloud-based server infrastructure
Perform light programming/scripting tasks in Bash, PHP, and Python
Develop and maintain an advanced level of knowledge of Jamf products
Other duties and special projects as assigned

Qualifications

1-2 Years experience in an IT operations environment (Required)
1-2 Years Systems Administration experience, on any platform (Required)
1-2 Years experience working with Linux/Unix command line interfaces, including shell scripting (Required)
General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required) Strong Communication Skills
Excellent Interpersonal & Organizational Skills
Ability to communicate complex technical terms in an easy to understand, non-technical manner
Self-starter, energetic multi-tasker, highly motivated and team player
Ability to engage with and establish trust and rapport with all levels of customers and employees
Apple Platform
Network diagnostic skills
Ability to adapt and solve challenges quickly and efficiently
Ability to work independently and as part of a team

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