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Cloud Operations Engineer | USA

Job Description

The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux- based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

Location: Eau Claire, WI
Travel: <10%
Job Type: Full Time
Education: Bachelor's Degree (Preferred, a combination of relevant experience and education may be considered)
Manager: Manager, Cloud Operations

Responsibilities

  • Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
  • Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
  • Monitor software and network security on team managed servers and networks
  • Configure and maintain server auditing and network monitoring tools
  • Develop and implement performance tuning steps for application, system, and network configurations
  • Provide solutions and direction to customer issues via phone or email in a timely and professional manner
  • Maintain and expand technical documentation of processes and procedures.
  • Participate in a 24x7 on-call rotation
  • Participate in system administration duties for cloud-based server infrastructure
  • Perform light programming/scripting tasks in Bash, PHP, and Python
  • Develop and maintain an advanced level of knowledge of Jamf products
  • Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

Qualifications

  • Experience in an IT operations environment (Required)
  • Systems Administration experience, on any platform (Required)
  • Experience working with Linux/Unix command line interfaces, including shell scripting (Required)
  • General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)
  • 4 year / Bachelor's Degree (Preferred, a combination of relevant experience and education may be considered)
  • Strong Communication Skills
  • Excellent Interpersonal Skills
  • Excellent Organizational Skills
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Apple Platform
  • Network diagnostic skills
  • Ability to adapt and solve challenges quickly and efficiently
  • Ability to work independently and as part of a team

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