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Customer Success Specialist

Job Description

The Customer Success Specialist is a support role that monitors customer engagement and customer retention. They work closely with Technical Support and Sales to ensure overall customer satisfaction and drive customer retention through periodic check-ins and maintenance tasks. This role requires an understanding of Jamf products, customer environments and common technical workflows.

Location: Amsterdam, NL
Candidates must be authorized to work in the Netherlands without sponsorship.
Travel: 5%
Job Type: Full Time
Education: Bachelors Degree, or equivalent experience in customer service
Supervisor: Manager, Customer Service

Responsibilities

  • Build and development professional relationship with assigned clients
  • Maintain and increase customer satisfaction and ensure retention
  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
  • Nurture and help customers navigate paths to success with Jamf Pro (formerly Casper Suite)
  • Identify and facilitate opportunities for customer growth and engagement with Jamf
  • Advocate customer needs/issues cross-departmentally
  • Establish a trusted advisor relationship and drive continued value of Jamf products and services
  • Perform all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adhere to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Support and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work
  • Other duties and special projects as assigned

Qualifications

  • Ability to learn fundamental technical concepts and communicate them to a non technical audience
  • Detail oriented and analytical
  • Ability to multi-task and quickly prioritize duties
  • Exceptional customer service skills along with the ability to interact with prospects and customers
  • Strong interpersonal and organizational skills
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team
  • Prior experience in Customer Success or history of driving customer satisfaction, adoption, and retention
  • Business proficiency in French or German language preferred

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