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Customer Success Specialist | AMER

Job Description

The Customer Success Specialist I position works within the Customer Service Department and is a support role that monitors customer engagement and customer retention. They work closely with Support and Sales to ensure overall customer satisfaction and drive customer retention through periodic check-ins, outreaches, and maintenance tasks. This role requires an understanding of Jamf products, customer environments, and common technical workflows.

Location: Eau Claire, WI
Travel: Less than
Job Type: Full Time
Education: Bachelors Degree, or equivalent experience in Customer Service
Supervisor:
* Manager, Customer Success

Responsibilities

  • Build and development professional relationship with assigned clients
  • Maintain and increase customer satisfaction and ensure retention
  • Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
  • Nurture and help customers navigate paths to success with the Jamf
  • Identify and facilitate opportunities for customer growth and engagement with Jamf
  • Advocate customer needs/issues cross-departmentally
  • Establish a trusted advisor relationship and drive continued value of Jamf products and services
  • Performs other duties as required and completes all job functions as per departmental policies and procedures.

Qualifications

  • General experience with billing, contract or sales support (Preferred)
  • Experience with Mac OS X, iOS, and server platforms (Required)
  • Strong Communication Skills
  • Excellent Interpersonal Skills
  • Excellent Organizational Skills
  • Strong Customer Service Skills
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Ability to interact effectively with co-workers in a results driven culture
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Good Listening Skills
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Ability to work independently and as part of a team
  • Ability to multi-task and prioritize duties
  • Strong attention to detail
  • SalesForce.com (or alternative CRM platform) preferred

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