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Desktop Services Specialist

Job Description

The Desktop Services Specialist will work cross-functionally between departments supporting all end users throughout the company. This role serves both day-to-day tactical support of team members and assisting Corporate IT leadership on meeting system level agreements for employee technology and implementation of strategic initiatives.

Location: Minneapolis, MN
Travel: 5%
Job Type: Full Time
Education: Bachelors Degree (Preferred, a relevant combination of education and experience may be considered) Supervisor: Manager, Desktop Services


  • Work with Desktop Services Manager and Company leadership to meet Corporate IT strategic goals and align technology with Jamf's goals
  • Enable employees by providing remote and hands-on assistance in resolving technology support issues
  • Assist in monitoring Corporate technology and maintaining service level agreements to meet established standards
  • Act as a local point-of-contact to Jamf offices for maintenance of work stations, collaboration equipment and similar systems
  • Assess available hardware/software in anticipation of current and future needs throughout all local departments and facilities
  • Act as a central point of contact for procuring Jamf assets to ensure efficient provisioning and delivery Troubleshoot, research, and resolve technical problems and incidents in a timely and professional manner in order to meet specified SLAs
  • Work with the Documentation & Training team to create clear and concise employee guides and training items to facilitate proactive employee engagement
  • Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
  • Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomes, further developed, and manifested in our work


  • 2+ years experience working in an IT support or related role
  • At least 6 months of experience with macOS and iOS operating systems
  • At least 6 months of experience with ticketing systems and video conferencing systems preferred
  • Ability to manage multiple small projects simultaneously while adapting priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
  • Practical experience managing and supporting globally-utilized services on-site and remotely
  • Experience working in a compliance-driven environment
  • Competent in using Excel to create custom formulas, graphs, pivot tables, and VLOOKUP functions


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