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Field Systems (Pre-Sales) Engineer | West Coast

Job Description

The Systems Engineer’s (SE) primary role is to partner within the Sales Department and work alongside Account Executives to achieve sales and billings goals. This position will evaluate technical requirements of new sales opportunities and present technical solutions to meet the needs of prospective and existing customers. The position works both remotely and on site.

Location: Remote home office | San Francisco, CA | Seattle, WA | West Coast
Travel: Up to 40%
Job Type: Full Time
Job Level: 2-4 years technical related experience
Education: Technical Certificate, Bachelors Degree or equivalent experience
Supervisor: Manager, Systems Engineering

Responsibilities

  • Technical point of contact for prospective and existing customer, as well as partners, throughout the sales process.
  • Demonstrate the business benefits of Jamf products to prospective and existing customers, and small groups at events, via remote/online tools and/or on site.
  • Work jointly with the Sales team on strategy, discovery sessions, demos, and evaluations to understand customer requirements and create solutions with unique business value, to ultimately drive customer success.
  • Identify and understand the ongoing service needs of customer and recommend solutions in terms of support and service engagements.
  • Support targeted evaluations, proof of concept, and pilot implementations of Jamf solutions to timely success.
  • Support revenue and billings goals while maintaining a high level of customer satisfaction.
  • Occasionally assist the broader SE team and contribute relevant information.
  • Special projects as assigned by SE Management.
  • Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
  • Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs).
  • Performs other duties as required and completes all job functions as per departmental policies and procedures.
  • Performs other duties as required and completes all job functions as per departmental policies and procedures.
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

Qualifications

  • 2 - 4 years of technical sales, support or services experiences (Required)
  • 2+ years of experience in selling to or supporting K12 customers (Preferred)
  • 2+ years exposure to Jamf products, related architecture tools and relevant competing solutions (Preferred)
  • 2+ years experience selling to multiple levels within a complex organization. (Preferred)
  • Advanced proficiency with Apple technology (OS X and iOS) and Mobile Device Management (MDM) within a medium to large scale Apple environment.
  • Strong Communication Skills
  • Excellent Interpersonal Skills
  • Excellent Organizational Skills
  • Proven Analytical Skills
  • Strong Customer Service Skills
  • Read / Comprehend Written Instructions
  • Follow Verbal Instructions
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Ability to interact effectively with co-workers in a results driven culture
  • Self-starter, energetic multi-tasker, highly motivated and team player
  • Good Listening Skills
  • Strong Presentation Skills
  • Ability to engage with and establish trust and rapport with all levels of customers and employees
  • Strong interpersonal and organizational and customer service skills.
  • Professional manner and self-presentation when face to face with customers and partners.
  • Excellent written and oral communication skills, and proficiency in presentation.
  • Proficient knowledge of the Jamf products and related architecture and tools, as well as relevant competing solutions.
  • Ability to travel for on site demonstrations, events, implementations, and other duties.
  • Ability to work independently in the field and as part of a team.
  • Experience selling within a complex organization.
  • IT operations, administration, planning or other relevant experience.

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